Chabot College Student Satisfaction Survey: Fall 2003


Overall Satisfaction with Chabot

The Student Satisfaction Survey was conducted in October 2003 in a representative sample of sixty-nine course sections and was completed by 1,560 students (55% full-time and 45% part-time). The main purpose of the survey was to collect student feedback on satisfaction with Chabot academic and student services, and campus climate.

The tables and chart below display selected items from the survey. Most students were satisfied with their overall experiences, the physical condition of Chabot, student services, and campus climate. About one quarter of the students were neutral, which could indicate they had mixed experiences.

Highest Levels of Overall Satisfaction

Students reported the highest levels of overall satisfaction with the following aspects of Chabot

  Percentage of all students
  Satisfied or very satisfied Neither dissatisfied nor satisfied Dissatisfied or very dissatisfied
Overall Experience With:      
Chabot College 64% 27% 5%
Instructors 61% 23% 6%
Physical Condition of:      
Computer labs in library and departments 71% 22% 7%
Learning Resource Center/Library 67% 27% 6%
Bookstore 66% 22% 12%
Physical Education Facilities 64% 29% 7%
Note: All percentages have a margin of error of 3-5%

Satisfaction with Major Student Services*

Over 60 percent of all students used the following services, and most were satisfied or very satisfied with them.

  Percentage of all students
  Satisfied or very satisfied Not satisfied
Admissions and Records 85% 15%
Assessment Testing Center 82% 18%
Couseling 69% 31%
College Bookstore 84% 16%
Food Services 78% 22%
Campus Safety and Security 80% 20%
*Note: Satisfaction with student services may not necessarily reflect satisfcation with the staff or the core service, but with the overall process. For instance, in the case of Counseling, this includes contacting the front desk, making an appointment, trying to get in for drop-in counseling, and attending the actual counseilng appointment under conditions of counselor shortages.

Campus Climate

The majority of students described a positive campus climate at Chabot.

Chabot College Student Satisfaction Survey, Fall 2003

Students' experience of campus climate

Agree or strongly agree Neither agree nor disagree Disagree or strongly disagree
I feel welcome at Chabot   66%29%5%  
There is respect for differences in race-ethnicity   70%24%6%  
I am treated with respect by college staff   72%23%5%  
I would encourage others to attend this college   68%24%8%