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Respondus Overview, Conditions of License, Technical Support, and Installation Instructions

DIRECTIONS: In order for a faculty member to install the Respondus software at home, Respondus requires that each instructor review everything on this webpage, which are the "Conditions of License." The page concludes with the steps on how to obtain/download the software.

Overview of Respondus

Respondus is a Windows application that enhances the functionality and usability of Blackboard's exam and survey tools. It is a tool that for creating and managing exams, quizzes, and surveys that can be published directly into Blackboard. Information about the Respondus software is available at www.respondus.com.

Overview of the Campus-Wide License for Chabot College

During the summer of 2008, Chabot College obtained a campus-wide license for the Respondus software. This is available as a free download to all Chabot College faculty may be installed on Chabot College owned PC's and on privately owned PC's. Please note that the Campus-Wide version of Respondus is for use by current instructors only (scheduled to teach a future term or currently teaching). If you leave Chabot you must immediately uninstall it from all PCs on which you had installed them and on which you had authorized their installation. The campus-wide license of Respondus will expire on July 31st each year. Several weeks prior to the expiration date, staff will email registered users with instructions for obtaining and installing the new password.

Conditions of the Respondus Campus-Wide License

Use of the Respondus products included in this license is subject to all of the following conditions:

  • The products may be installed on Chabot College owned PC's and on privately owned PC's. Only Computer Support will install software on local machines. Please note that Computer Support receives a lot of such requests and that you should expect several days or weeks before the software may be installed. Please refer to installation instructions below for more details.
  • The use of the products under this license is restricted to Chabot College-related purposes ONLY. (Note that this applies regardless of how the installation media is obtained and who owns or uses the PC on which the products are installed.)
  • The products may be used for Chabot College academic and administrative purposes.
  • The Campus-Wide version of Respondus is for use by current instructors only (scheduled to teach a future term or currently teaching). When you leave Chabot College you lose the right to use the Campus-Wide version of Respondus, and you must immediately uninstall it from all PCs on which you had installed them and on which you had authorized their installation.
  • You may NOT resell this license and/or the products it covers.
  • Our license DOES permit you to install a copy of the Respondus software on a home computer. However, please note that you are not permitted to provide the Respondus software or the password information to anyone who is not affiliated with our institution. Such an action is a violation of our licensing agreement with Respondus and is also illegal.
  • The campus-wide license of Respondus will expire on July 31st each year. Several weeks prior to the expiration date, staff will email registered users with instructions for obtaining and installing the new password.
  • Our license with Respondus, Inc. does NOT permit instructors to obtain support directly from Respondus. Also, except for on-campus installation of the software, DO NOT CONTACT ITS/Computer Support for problems. If you are having a technical problem or need further assistance, direct your questions to the Blackboard Support Request. If our staff is unable to solve a particular question or problem, we will contact Respondus, Inc. on your behalf. Please allow 24 hours during normal business hours to receive a response.
  • Please note that we are limited to the extent of support we can provide for use of Respondus on personal computers, including installation and troubleshooting. We will attempt to troubleshoot the problem but cannot guarantee a resolution.

Obtaining Respondus Patches (updates)   

To check for a Respondus update at any time, go to the Help menu and select the 'Check for Update' option. Each year, the software will prompt users for the new password throughout the month of August during a "grace period"

Consultation, Training, and Resources

The Respondus website offers several resources, including narrated demo movies!

Technical Support

If you are having a technical problem or need further assistance, submit a Support Request. Please allow 24 hours during normal business hours to receive a response.

Please note that:

  • We are limited to the extent of support we can provide for the use of Respondus on personal computers, including installation and troubleshooting. We will attempt to troubleshoot the problem but cannot guarantee a resolution.
  • Our license with Respondus, Inc. does NOT permit instructors to obtain support directly from Respondus, Inc. If our staff is unable to solve a particular question or problem, we will contact Respondus, Inc. on your behalf.
  • Except for requesting on-campus installation, do not contact ITS/Computer support for assistance.

System Requirements

The minimum hardware and software requirements for Respondus:

  • Operating System: Windows 7, Vista, XP, ME, 2000, 98 (Apple Macintosh users, please see the expanded note below).
  • Memory: 32 MB RAM minimum.
  • Hard Disk Space: 10 MB of free hard disk space for program files. Download time should take less than two minutes with a standard internet connection.
  • Monitor: 800x600 minimum (1024x768 recommended).

Apple Macintosh users: According to the system requirements posted on the Respondus website, Apple Macintosh users can run Respondus using Windows emulation software such as Microsoft's Virtual PC. Another recommendation by a Chabot faculty member is a product called Crossover Mac by CodeWeavers.

Please note that Chabot Web Services staff are not not familiar with the software listed above, so you are installing at your own risk. We recommend that only users experienced installing software on their Mac's attempt to install Respondus using these methods. In addition, Macintosh users are encouraged to check with Apple for other recommendations for installing Windows-based programs.

 

Installation Instructions for a Chabot Campus Computer

To request the installation of the Respondus software on your Chabot campus computer, please submit a request to Computer Support at phone extension x1715 or visit the Computer Support website.

Please note that Computer Support receives a lot of such requests and that you should expect several days or weeks before the software may be installed.

If you are having a technical problem regarding the installation of Respondus on your campus computer, contact Computer Support.

If you are having technical problems when you use Respondus on either computer, submit Support Request to the Online Learning Support staff.

Return to the the page "Getting Started with Respondus: Publish a Test"

Installation Instructions for a Personal Computer

Installation on a personal computer can be done at any time and only takes a few minutes. Installation consists of two steps:

  1. Download the software (see below)
  2. Request for Respondus Software Installation and Password from the Chabot Respondus Administrator
Note: If you already own an individual copy of Respondus (versus the Campus-wide version that we license), Respondus recommends that you uninstall that program prior to installing the Campus-wide version.

Step 1: Download the Respondus Software

To begin the download of Respondus, click on the download button directly below.

NOTE: THIS DOWNLOAD IS FOR PERSONAL COMPUTERS ONLY. CLICK HERE FOR CHABOT COMPUTER INSTALLATION.

Respondus Application (should download the latest version):

Download Respondus (*.exe file)  

  1. You will be prompted to "Run", "Save", or "Cancel". Click Run. The program will begin to download. (The process should take less than 5 minutes.)
  2. A "Security Warning" screen may appear. If so, click Run.
  3. On the "Welcome to Installation Program for Respondus" screen, click OK.
  4. On the "WinZip Self-Extractor" screen, click Unzip.
  5. After the files are unzipped, "27 file(s) unzipped successfully" will appear. Click OK.
  6. On the "Welcome" screen, click Next.
  7. Read the Software License Agreement. If you agree, click Yes.
  8. On the "Choose Destination Location" screen, click Next.
  9. On the "Choose Documents Folder" screen, click Next.
  10. You will be prompted to "Install Respondus Equation Editor". This step is optional. If you do not plan to use equations, click No. If you choose to install the editor, click Yes and follow the instructions on your screen.
    On the "Setup Complete" screen, click Finish.
  11. A new icon for Respondus should appear on your desktop.

Step 2: Request the Respondus Software Installation and Password Information (for installation on a personal computer)

To obtain the Respondus software installation and password information for your personal computer, submit the Request for Respondus Software Installation and Password form. You should receive the installation password information within 24 hours during normal working hours.

I already have the software; I just need the new installation password

If you already have Respondus installed, you may simply need the new installation password.

For a Chabot computer: For a Chabot computer, the new installation password will need to be entered by Computer Support. Please contact Computer Support at phone extension x1715 or submit a help support ticket, letting them know that you just need the new installation password for Respondus installed.

For personal computer: For personal computers, faculty will be able to enter the new code themselves. Request the new Installation Password

 

 

Return to the the page "Getting Started with Respondus: Publish a Test"

For questions for assistance, submit a help request.

 

Once you have read all the above and either have the software installed or are in the process of getting the software installed, go to the next step: Return to the the page "Getting Started with Respondus: Publish a Test"

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    Phone: (510) 723-6600 | Last updated on 9/23/2016