Online Counseling

Online Counseling

Online Counseling is available to Chabot students:

  • Currently taking online classes
  • Who live too far away from campus to conveniently access counseling services
  • Who have a compelling reason for not being able to see a counselor in person

Online Counseling can save you time when you have a simple question, but ...

  1. It does NOT take the place of seeing a counselor in person.
  2. For questions that are too detailed or complex to be answered online or by email, you may be recommended to see a counselor on campus for assistance. Counselors retains the right to determine whether your concerns, issues and/or questions can be adequately addressed online or by an in-person appointment. 
  3. Response times varies depending on the volume of questions submitted and timing. We will make every effort to get back to you as soon as possible and most questions will be responded to within three business days (excluding weekends and holidays). During periods of heavy enrollment, response may take longer. If you do not receive a response, be sure to check your spam filter and make sure it will allow messages from Chabot College. 


How to Use Online Counseling


First time new college student who has applied for admission but not registered for classes, complete the following before making an appointment or using online counseling:

  1. Online orientation, and
  2. In-person assessment testing (see assessment schedule)



Two Options

Option 1: eSARs

Students can submit their questions to counselors on eSARS and all communication is conducted thru the eSARs system.


Use eSARs

Option 2: Cranium Cafe

Students and counselors can speak face-to-face thru an online virtual counseling session on Cranium Cafe.


Use Cranium Cafe



Using Online Counseling


Check out our FAQ as it has successfully answered the most commonly asked questions.

They cover 6 main areas:


If the FAQ did not provide the information you need, then you can submit your question.

However, be advised that online counseling can provide assistance only in:

  1. Information regarding Chabot classes, programs and services
  2. Transferability and articulation agreements of Chabot College courses
  3. College procedures and academic policy
  4. Certificate, degree, general education, major and transfer requirements questions
  5. Progress toward completing an academic goal (without transcripts from other colleges)
  6. Career information
  7. Course descriptions
  8. Course selection
  9. Course prerequisites/co-requisites clearance procedures
  10. Steps for new college students
  11. How to register, add, drop classes
  12. Interpreting assessment results
  13. Questions about probation status
  14. Questions about university applications
  15. Deadline dates
  16. Referral to campus and community resources
  17. General questions, non-urgent matters
  18. DegreeWorks--degree audit system (coming soon)

Online counseling cannot provide the following services. These require an in-person counseling appointment.

  1. Personal counseling or crisis counseling
  2. Career counseling
  3. Transcript reviews
  4. Progress toward completing an academic goal
  5. Academic probation, dismissal or readmission counseling
  6. Prerequisite clearance and eligibility for classes
  7. Transfer Admission Guarantees (TAG)
  8. Student Educational Plans (comprehensive SEP)
  9. Admissions and Records Inquiries
  10. Financial Aid Inquiries



Please be aware that due to the nature of the technology we are using, there can be no assurance of confidentiality when using this online service.  It should also be noted that due to changes in college requirements and policies, all replies are to be used as advisory and informational only and will not constitute an official determination.  Information provided by counselors and/or paraprofessional staff is subject to the limitations of current and available material.  The final responsibility for successfully achieving an educational goal rests with the student. Information on-line is designed to be helpful; however, this information changes frequently. It is recommended that students consult catalogs, counselors, departments and universities to confirm an educational plan.