Blackboard Resources for Instructors: Request Assistance

Please note: Blackboard has recently been upgraded to Blackboard Learn 9.0

Directions: Please type in as much as you can below, and the next available staff member will assist you as soon as possible. Please allow 24 hours for a response (assistance may not be available on weekends or Holidays).

Instructor Contact Information:

Instructor Name: *
Email Address: *

FOR TECHNICAL SUPPORT:

Select the general category of question/problem and then provide as much details as you can below.

I am having a technical problem with Blackboard
Please reset my password (for my instructor login)
What is my fake student username and password?
Please enroll my fake student in my current course sites
I have a general question about Blackboard
Other (explain below)

Please provide as many applicable details as possible below:

Blackboard course name or CRN:	(example: "Business 1B Sec 002" or "23456")
Name and location of item:	(example: Course Materials > Week 2 > Quiz #5)

Which computer (office or home) do you see this problem?

Operating System: How to identify your operating system

Browser: How to identify your browser type

FOR INSTRUCTIONAL ASSISTANCE:

Select one topic from below. Online instruction is available for most topics. Appointment times depend on staff availability. Please provide at least 48 hours notice of an appointment request date.

Introduction/orientation to Blackboard
Preventing plagiarism with SafeAssign (within Blackboard)
Respondus: Publish your tests/surveys to Blackboard
Initial consultation for online teaching
Developing a hybrid online course
Formative Evaluation
Other (explain below)
(Not requesting an appointment)

Preferred date and time:	(example: Wed, Sept. 16, 2pm)
Appointment location:	(example: my office, room 2784)

Questions, comments or more details (error message, etc.):

Note: Communication regarding support requests will be sent to your provided email address.

**If you are a student, please use the Online Learning Student Support form.

If you have any problems with this form, send an email to bbhelp@chabotcollege.edu

Bookstore:
Buy/Sell textbooks
and more ...

Blackboard:
Access your
course website

Search and
register for
courses online

Library:
Books, computers,
research and more ...

Campus Map | Parking | Faculty & Staff Directory | Jobs
Safety & Security | Emergency Notification: AlertU
Chabot-Las Positas Community College District