As a technician, you should be aware of all business policies related to customer calls. You would not want to make a promise to a customer that you cannot keep. Also have a good understanding of all rules governing employees.

Customer Call Rules

These are examples of rules a call center might use to handle customer calls:

Call Center Employee Rules

There are also rules to cover general daily activities of employees:

Customer Satisfaction

The following rules should be followed by all employees to ensure customer satisfaction: