Now that you understand the troubleshooting process, it is time to apply your listening and diagnostic skills.
The first lab is designed to test your troubleshooting skills with computer and peripheral problems. You will troubleshoot and fix a computer that does not boot.
The second lab is designed to reinforce your communication and troubleshooting skills. In this lab, you will perform the following steps:
Step 1. Receive the work order.
Step 2. Talk the customer through various steps to try and resolve the problem.
Step 3. Document the problem and the resolution.
The third, fourth and fifth labs are designed to reinforce your skills with computer and peripheral problems. You will troubleshoot and repair a computer that has more than one problem.