Now that you understand the troubleshooting process, it is time to apply your listening and diagnostic skills.
The first lab is designed to reinforce your skills with the operating system. You will check restore points before and after using Windows Update.
The second lab is designed to reinforce your communication and troubleshooting skills. In this lab, you will perform the following steps:
Step 1. Receive the work order.
Step 2. Talk the customer through various steps to try and resolve the problem.
Step 3. Document the problem and the resolution.
The third, fourth, and fifth labs are designed to reinforce your skills with operating system problems. You will troubleshoot and repair a computer that has more than one problem.