After you have determined the exact cause of the problem, establish a plan of action to resolve the problem and implement the solution. Sometimes quick procedures can correct the problem. If a quick procedure does correct the problem, verify full system functionality and, if applicable, implement preventive measures. If a quick procedure does not correct the problem, research the problem further and then return to Step 3 to establish a new theory of the probable cause.

After you have established a plan of action, you should research possible solutions. The figure lists possible research locations. Divide larger problems into smaller problems that can be analyzed and solved individually. Prioritize solutions starting with the easiest and fastest to implement. Create a list of possible solutions and implement them one at a time. If you implement a possible solution and it does not correct the problem, reverse the action you just took and then try another solution. Continue this process until you have found the appropriate solution.