After the repairs to the computer have been completed, finish the troubleshooting process with the customer. Communicate the problem and the solution to the customer verbally and in writing. The figure shows the steps to be taken when you have finished a repair.

Verify the solution with the customer. If the customer is available, demonstrate how the solution has corrected the computer problem. Have the customer test the solution and try to reproduce the problem. When the customer can verify that the problem has been resolved, you can complete the documentation for the repair in the work order and in your journal. Include the following information in the documentation: