Sometimes installing an application or hardware driver can cause instability or create unexpected problems. Uninstalling the application or hardware driver usually corrects the problem. If uninstalling does not solve the problem, restore the computer to an earlier time when the system worked properly with the System Restore utility.
Restore points contain information about the system and registry settings. If a computer crashes or an update causes problems, the computer can be rolled back to a previous configuration using a restore point. System restore does not back up personal data files nor recover personal files that have been corrupted or deleted. Always use a dedicated backup system, such as a tape drive, optical disc, or USB storage device.
A technician should always create a restore point before making changes to a system in the following situations:
- When updating the OS
- When installing or upgrading hardware
- When installing an application
- When installing a driver
To open the System Restore utility and create a restore point, use the following path:
Start > All Programs > Accessories > System Tools > System Restore