Mobile device problems can be attributed to hardware, software, networks, or some combination of the three. You will resolve some types of mobile device problems more often than others. The figure is a chart of common mobile device problems and solutions.
Many mobile device problems can be solved by simply turning off the device and turning it back on. When a mobile device does not respond to a reboot, a reset may need to be performed.
These are some of the ways that Android devices can be reset, check the documentation for your mobile device to determine how to reset your device:
- Hold down the power button until the mobile device turns off. Turn the device on again.
- Hold down the power button and the volume down button until the mobile device turns off. Turn the device on again.
This is how iOS devices can be reset
- Press and hold both the Sleep/Wake button and the Home button for 10 seconds, until the Apple logo appears.
In some cases, when a standard reset does not correct the problem, a factory reset may need to be performed. To perform a factory reset on an Android device, use the following path:
Settings > Backup and reset > Factory data reset > Reset device
To perform a factory reset on an iOS device, use the following path:
Settings > General > Reset > Erase All Content and Settings
CAUTION: A factory reset restores the device to the state it was in when it left the factory. All settings and user data is deleted from the device when a factory reset is performed. Be sure to back up any data and record any settings before performing a factory reset because all data and settings will be lost after performing a factory reset.