Printer problems can result from a combination of hardware, software, and connectivity issues. A technician must be able to determine if the problem exists with the device, a cable connection, or the computer to which the printer is connected. Computer technicians must be able to analyze the problem and determine the cause of the error to repair the printer issues.

The first step in the troubleshooting process is to identify the problem. The figure shows a list of open-ended and closed-ended questions to ask the customer.