View our institution's contract with BankMobile, a Division of Customer Bank.
Why do I need to set my refund preference?
All students attending Chabot College and who have applied for financial aid will receive a Refund Selection Kit by mail. It is very important that students activate their refund preference upon receiving the card, to get their financial aid refund. If the student is eligible for financial aid, the amount of financial aid disbursed is called a "refund". Upon receiving the card, the student sets their refund preference to set how s/he will receive the funds awarded.
Refund Selection Kit
Your Refund Selection Kit will be sent, by mail, to the primary address on file with your college or university. Please be sure that your school has your most current mailing address on file. And yes, we can deliver your Refund Selection Kit to a P.O. Box. The Refund Selection Kit will be in a bright green envelope with instructions on how to select your refund preference.
Expecting your Bankmobile Card
If you are expecting your first card, you can easily check on the status online.
- Visit RefundSelection.com.
- Select the 'Where's My Refund Selections Kit' link in the upper right corner.
- Enter the requested information.
- Click 'Continue'
What is a “Virtual Card?”
The Virtual Card is a temporary card number that you receive after selecting the account during the refund selection process, if you did not receive a card as part of the refund selection kit. The Virtual Card can be used for online and phone purchases paying bills, so you can access the funds in your account right away while we send you a physical card in the mail. For security reasons, the virtual card number will only be active for fourteen days. But by then you should have received your new card.
Where can I use my Card?
But Your card can be used anywhere Debit MasterCard® is accepted, providing you with the best ways to access your money. Keep in mind, this card is not a credit card, but rather a debit card you can use to: Make purchases online, by phone, or at any participating retailer that accept MasterCard. Get cash at ATMs. Pay bills. Make purchases online. Please see the Fee Schedule for details.
Contact the Financial Aid Office if:
Need assistance setting up your refund preference
Need to verify your ID-must come in to the office
Order a Card (There is a $20 fee for
Need assistance resetting your pin/password.
I Already set my refund preference, why have I not received my refund?
- Your Financial Aid Refund will be available to you when:
- Your Financial Aid file is complete and no pending
unsatisfied requirements are pending
- You have been awarded Financial Aid
- You are making Satisfactory Academic Progress
- You are enrolled in at least 6 units (Fall and Spring)
When you leave Chabot College
- If you no longer will use your Chabot Debit Card upon graduation
or transferring contact Higher One via phone immediately.
- Closing the account will save you $19 Abandoned Account Fee HO
assesses on accounts without activity in nine months or more.