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Getting Help When You Need It

There Are Many Ways to Find Help
It's important to be assertive in an online class--to seek out and ask for help when you need it. 

If you are having problems with Blackboard, a good place to find a solution is at the Online Learning Student Support website You'll find answers to many common questions there, and also be able to Submit a Student Help Request if you can't find your answer.

If you need some help with the content of your course, there are many ways to get that assistance:

  1. Ask your instructor.  Most instructors are very available by email, and some may have "virtual office hours" in Blackboard in addition to regular office hours on campus.  Your instructor wants you to be successful, and can't tell if you need help by the expression on your face, so just ask for help.
  2. Visit your textbook website.  Many textbooks have wonderful websites that provide supplemental information and other great learning tools.  You may find flashcards, or PowerPoint presentations, or self-scoring quizzes.  Check it out.
  3. Find a "study buddy" in the class.  You may already know some of your classmates.  If not, read through the discussion board and identify some classmates that you'd like to team up for a study group, or just to exchange questions and ideas.  You can do that via email, phone, or perhaps even within Blackboard.
  4. If your class has a "questions" discussion forum, post your questions there.  It's likely that any question you have is shared by several of your classmates, so you'll actually be doing everyone a favor by asking.  Typically, you'll find that your classmates are very eager to help and may actually reply before your instructor has a chance to even see the question!
  5. If you can come to the Chabot campus, you'll find learning resources in many subjects.  The PATH Center (Peer Academic Tutoring Center) has tutors in many subjects.  The WRAC Center (Writing and Reading Across the Curriculum) is a great resource for your significant writing assignments.

Your instructor can provide more information about particular resources for your class--just ask!

 


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