Preparing Your Computer
Have One or More Recommended Internet Browsers Installed
For Blackboard, we recommend the use of Mozilla Firefox or Google Chrome. Please do not use Internet Explorer for Blackboard,
especially for exams. Due to numerous reported issues with Blackboard when
using Internet Explorer, we recommend using
Mozilla Firefox browser
Check your Internet connection:
When deciding on a time to take your exam, take into account times when your
connection seems to slow down or lose connectivity. These issues can cause your
quiz or exam to disconnect, possibly making you lose your work. Both dial-up and
cable/broadband Internet connections can have connectivity problems. Also, if
possible, use a computer with a wired connection as opposed to a wireless. Wireless connections can change their IP address with little to no warning.
Therefore, it is advised to have student take assessments while on a wired
Disable pop-up blockers:
Pop-up blockers can cause problems with saving and submitting Blackboard exams.
If you have multiple pop-up blockers, disable them all. These blockers come
installed in the latest versions of browsers, in
third-party toolbars such as Google and Yahoo, and they can come with utility
software such the Norton products from Symantec. To disable pop-up blockers in Firefox: Go to the Tools menu
Click on Options >
In the box that opens, click on the Content tab >
Make sure that "Block pop-up windows" is unchecked.
Taking the exam
Read your instructor’s test-reset policy.
instructor may have a policy listed in the course Syllabus on how she/he will deal with
requests to reset an exam due to technical issues.
DON'T WAIT UNTIL THE LAST MINUTE! If your
instructor gives you a time block of one, two, or several days to complete an
exam, do not wait until the last minute to do it. If any technical problems
arise, you want to allow ample time to contact your
instructor, submit a
Help Request to
Online Learning Student Support, resolve the issue, etc.
Click Take Quiz/Exam.
Once you begin the
exam, you will need to complete it in the time allowed.
DO NOT open up the exam unless you are ready to complete it in the time
Click on the link for the exam once, not twice. You will get a prompt asking you if you are sure you
want to take the exam. Once you click OK, you may begin your exam.
Allow the page to load completely before answering
The page may take a moment or two to
load completely. If you begin scrolling or answering questions before it loads
completely, it might not load all of the questions and they might go unanswered.
Read the exam instructions carefully.
The exam instructions tell you exactly how to take the exam, and will include
any special instructions that your instructor might have included. Any
instructions about back tracking, forced completion, and multiple attempts will
be listed here.
Do Not Click on the Browser Action Buttons (such as the back button).
Do not use the browser action buttons, such as Refresh/Back/Forward when in
an assessment. This changes the user session, and is expected to 'break' their
attempt, as the system could interpret the actions as multiple attempts with
Some instructors may set an assessment with
Force Completion or
Backtracking Prohibited. If the instructions reference "Forced
Completion," this means that once you begin the exam, you are
required to complete it in one session - you cannot exit the exam and return
later. DO NOT CLICK ON THE BACK BUTTON ON
YOUR BROWSER. As soon as you leave the exam by
clicking elsewhere, you will not be able to access it again.
For exams that
deliver all of the questions on one page, if you did not save any answers or
save the exam, none of your answers will be recorded.
It is a
good idea to click Save after each question answered, in case of technical
difficulties. Saved answers will be recorded, even if you were to get kicked
out of the exam due to a lost internet connection.
Write essay answers in a word processor first.
You are allowed to copy and paste from a word processing program (such as
Microsoft Word) into
Blackboard. By writing your essay answers in a word processor, you are
essentially creating a backup of your answer. This comes in handy if any
technical difficulties arise. You can also check your spelling and grammar in
the word processor.
Prepare your browser for short-answer or essay
If you get confronted with a dialog box saying "The
application's digital signature has been verified. Do you want to run the
application?" Click Run. This will allow you to, among other things, use
Blackboard's Visual Text Box Editor, a text area into which you can type.
You can always disable the Visual Text Box Editor
prior to an exam by going to Tools – Personal Information –
Set Visual Text Box
Editor Options – Unavailable – Submit. This will give you access to the default
editor, which should work.
Submitting the exam
Submit the exam.
you have finished answering the questions, click the Submit button at the bottom
of the exam. If you do not submit the exam, you will receive no credit for your
answers. You should see a confirmation page if the submission was successful.
Clicking the Save button does not submit an exam.
Confirm your submission.
If you received confirmation or feedback, your score was recorded successfully.
If you did not receive confirmation, go back to the content area and locate the
exam. Click the link to the exam. Blackboard should tell you that the exam has
been completed or will give you feedback about the exam.
Check the My Grades area to confirm exam
If you see a grade/score or an
exclamation point (!), then the submission was successful, and you are done. If
you see a lock icon, then you should contact your instructor and ask for
verification. If anything happened to your browser or Internet connection during
the exam, or you received any error messages, include this information with your
email to the instructor.
Accidentally quitting the exam
If you lose power or close your browser--or something else causes you to stop
taking the exam before you submit it--contact your instructor immediately to
explain what occurred and to ask for a reset. (NOTE:
Blackboard technical support staff are not able to reset assessments for
Having Issues? Use an On-Campus Computer Lab
If you are still having issues when using Blackboard on your personal
computer, you can use an on-campus computer lab. One option is the
College Library Student Computing Lab, located in the Mezzanine (the second
floor of the library). Check the
Library website for more details, including operating hours and lab rules.
Note, however, that support for Blackboard is offered online only. If you are in
the Library and need assistance with Blackboard, submit a