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Frequently Asked Questions

Bb logo Logging into Blackboard/
Login Problems

IMPORTANT: Most instructors do not make their course Blackboard sites available to students until the class start date and sometimes not until after the start date. Prior to that, you will not be able to access your Blackboard course site(s), even if you are able to login to the Blackboard system.

If you have never had a class that uses Blackboard at Chabot before, you won't be able to login to the system until about one week prior to the start of classes. If you register after that, it will take at least 24 hours after registration for you to login to Blackboard.

You also will not be able to login to Blackboard to view a past course if your instructor has made the course Bb site unavailable. (Most instructors make Blackboard sites unavailable to students shortly after a course has ended.)

Question Answer
I'm enrolled in a course that uses Blackboard. How do I login?
  • If you have never had a class that uses Blackboard at Chabot before, you will not be able to access the Blackboard system until about one week prior to the start of classes. Even then, you will not be able to access your course's Blackboard site until your instructor has made it available to students (this is usually not until the first day of the class).

  • Online Courses: On the first day of classes, log in to Blackboard and the course Blackboard site. Log in instructions are listed at our How to Login to Blackboard webpage.
  • If you just enrolled in the course(s) through CLASS-Web, note that it takes up to 24 hours to be uploaded into Blackboard. If you need additional help, use our Help Request form.
     
  • On-campus Courses: Because not all instructors use Blackboard or may not use it until later in the semester, you should wait until your instructor directs you to login to Blackboard. If your instructor uses Blackboard, he or she should have provided you a handout or directed you to How to Login to Blackboard.
How do I know if my course has a Blackboard site?

Your course has a Blackboard site if:
  • It's an online or hybrid course, as indicated in the schedule of classes in CLASS-Web.

  • You went to your on-campus course meeting(s) AND your instructor told you to login to Blackboard.

  • For on-campus courses, not all instructors use Blackboard, so you should only login to Blackboard if your instructor directs you to do so. Your instructor may also provide you with a handout or direct you to the webpage How to Login to Blackboard.
I just enrolled in a class through CLASS-Web, but I can't login to Blackboard.

If you just registered through CLASS-Web, please wait up to 24 hours before attempting to login to Blackboard

If you have waited at least 24 hours and you still can't login, check the next section for common reasons for error messages, or use the Help Request form.
When I try to login, I receive an error message.

If you tried to login and received one of the following error messages, read on for what you can do to correct the problem.
  • "An error occurred while the system was processing this login request."
     
    • This error message has to do with the USERNAME, or it may mean that you aren't yet in the Blackboard system. If you are getting this error message, read on:

    • Are you trying to login to Blackboard for a course or term that hasn't begun yet? Most instructors do not make their course Blackboard sites available to students until the class start date. Prior to that, you will not be able to login.

    • You also will not be able to login to Blackboard to view a past course if your instructor has made the course Bb site unavailable.

    • If you have never had a class that uses Blackboard at Chabot before, you will not be able to access the Blackboard system until about one week prior to the start of classes. Even then, you will not be able to access your course's Blackboard site until your instructor has made it available to students (this is usually not until the first day of the class).


    • Are you sure you typed in your username correctly? Be sure to include the "W" along with the 8 numbers (for example, W12345678). Also, type in your W number each time. Do not copy/paste it into the field, as the paste may contain an extra space.

    • Did you just enroll in the course?

    • Are you sure that your course has a Blackboard site? Not all instructors use them.
    • Check with your instructor.

    • Do none of the above apply? Use the Help Request form.
       
  • "Could not login. You have not provided valid authentication credentials." 
     
    • This error message has to do with the PASSWORD. The good news is that this means that you are in the Blackboard system, but either you are typing your password incorrectly or forgot your password. Read on:

    • Did you follow the correct password format?
    • Are you sure that your "Caps Lock" key is turned off? (Your password must be in lowercase.)

    • Be sure to type in your password each time you login. Do not copy/paste your password, as the paste may contain an extra space.

    • Try to reset your password.
    • Do none of the above apply? Use the Help Request form.
       
  • "An error occurred in the authentication module: Error occurred while trying to lookup the current session."
     
    • Your browser is caching the old login session cookie. The login fails because the session number in the cookie has been deleted. Clear your cache settings, and be sure that your browser checks for an updated version of the page every time (Tools > Internet Options > General Tab > Browsing history > Settings > select "Every time I visit the webpage" ).

When I try to login, I have to login twice.

This typically happens when users bookmark Blackboard after logging in. When you go back to that bookmark, the page will be retrieved from your computer's memory, and will not launch a new session with Blackboard. This will result in having to enter the login information twice.

You should Bookmark https://clpccd.blackboard.com/. You should not Bookmark anything beyond that page.

Also, your browser may be reading from cache or from the form data memory. Here's what you can do.

  1. At the top of the Firefox window, click on the Tools menu and select Options...
  2. Select the Advanced panel.
  3. Click on the Network tab.
  4. In the Offline Storage section, click Clear Now.
  5. Click OK to close the Options window (click here for screenshots of these steps).
Still having login or Blackboard display problems? Try these:
What can I do if I forget my password?
  • Click on Forgot Password? and follow the steps.
  • If you have trouble following the steps, fill out the Help Request Form here.
My first or last name is only one letter, so what is my password?

As long as you only have one letter as your first or last name, and it is not a two-part first name (for example, say your first name is F Murray), then the password length would be less than eight characters.

For example, if your first name is "J" and your last name is "Johnson," and your W number is 123456789, your password would be jjo6789 (only 7 characters). If you still have problems logging in, complete our Help Request form.
I can login, but I do not see the course(s) that I am enrolled in.

Review each item:
  • You will not be able to access courses in Blackboard until the start date(s) for those courses. For example, if you have enrolled in a class for summer and summer term has not officially started yet, you will be unable to login to Blackboard for that course.

  • You also will not be able to login to Blackboard to view a past course if your instructor has made the course Bb site unavailable.

  • Are you sure the class is not a late-start class? Check CLASS-Web.

  • Did you just register? If you just registered through CLASS-Web, you may not be able access Blackboard for 24 hours.  If you have waited more than 24 hours and you still can't login, Request Help.
  • If an online course, did you check to see if your course requires an on-campus meeting prior to logging into Blackboard (i.e. some English 1A courses)? Check the How to Begin your Online Course webpage to make sure.

  • Are you sure the instructor uses Blackboard? If you are certain you are either enrolled in an online course and/or you are certain that your instructor is using Blackboard, it is possible that the instructor has not yet made the course site available to students. Whether an online course or on-campus course, check to see if your instructor has a website for more information or find your instructor contact information and contact the instructor and ask them if their Blackboard course site is available.

  • If none of the above applies, Request Help.
How do I enter my email address in Blackboard?

OPTION #1: Use the campus-provided Zonemail account (this is the default email address in Blackboard). Find out how to access your new Zonemail account.

OPTION #2: Leave Zonemail as your default email address in CLASS-Web and Blackboard, but forward all email to your personal email account.

OPTION #3: Use your existing personal email account. You will need to enter your email address in CLASS-Web. Follow the five steps below.

1) Login to CLASS-Web
2) Select "What is my email address?"
3) Select "Update Email Address"
4) Under "Type of E-mail to Insert" select "Email for Blackboard" and press "Submit."
5) Enter the email address in the field next to "E-mail" and press "Submit."

How do I find my grade(s) in Blackboard?

Once you are in logged in to your Blackboard account, look on the left-hand side of the screen; click View Grades. Then, click on the link for the course for which you want to view grades.

Within a particular course's Blackboard site, many instructors also include a course menu button that will take you to your grades for that course. Or, your instructor may include a link to your grades from the Tools menu.
How do I log off Blackboard?

Simply click on the "Logout" button near the top of your screen. The "Logout" icon looks like an open door. Make sure to log out and not just close your browser, especially if you are using a public or shared computer.

Getting Your Computer Blackboard-Ready

Taking Quizzes, Tests and Exams in Blackboard

Technical Problems with Blackboard

Still need help?

Can't find your question in one of these categories? Submit a Help Request.
 
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