Online Learning at Chabot College
Where To Go for Assistance
Is there On-Campus Help with Blackboard?
Most students who have a question about online learning or require assistance with Blackboard submit a help request to Online Learning, as most issues can be resolved online. Students can expect a response within 24 hours (during business hours), although most responses will occur much more quickly. Other online resources include:
Want to get started online? Students have the option to view an online, self-paced orientation to online learning. The online orientation navigates you through general information about online learning and how to get started in your online/hybrid course, steps and videos for logging in and using Blackboard, tips for success, and much more.
If you are looking for on-campus assistance, you may drop-in the open computer lab at Student Online Services, (on the first floor of the Student Services building, where you may have obtained your student identification card) to ask a general question or obtain basic assistance. Please note that hours are subject to change. View more details about Student Online Services on the Student Life page or view the drop-in schedule for assistance with an experienced online student.
I need my Blackboard quiz/exam/test reset.
It is up to the instructor whether or not a test/quiz/exam/assessment can be reset for an attempt made by a student. Please contact your instructor to ask whether they will reset the particular assessment.
I have a question about or am having problems logging into the Zone (or with my Zonemail).
Please contact the Zone Help Desk at firstname.lastname@example.org or 925-424-1710 (Monday to Friday, 8:00 am to 5:00 pm).
I can't login to CLASS-Web. OR I am having trouble with my registration.
Please contact Admissions and Records at 510-723-6700 or email@example.com. You can also visit A&R on-campus in Building 700 (check their webpage or call for current opening hours).
I need an add number for a course.
Please contact the course instructor to ask if there is space available in the course and/or to ask for an add number.
Is Online Counseling available?
Online Counseling is available for Chabot students who are currently taking online classes. For more information, visit Online Counseling Services at Chabot College.
I have a question about or am having problems with the Blackboard site for my course at Las Positas College.
If your course is at Las Positas College, please contact LPC Blackboard Support.
I need you to take a look at my computer/laptop/iPhone.
Unfortunately, we cannot provide technical support for any computers or other hardware. However, if you are experiencing issues while using Blackboard or the Blackboard Mobile App, we may sometimes suggest trying something different on your computer, such as using a recommended browser or changing your browser settings, etc.). Please submit a help request to Online Learning.
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Phone: (510) 723-6600