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Online Learning at Chabot College

Where To Go for Assistance

Online Assistance

Most students who have a question about online learning or require assistance with Canvas submit a help request to Online Learning or email, as most issues can be resolved online. Students can expect a response within 24 hours (during business hours), although most responses will occur much more quickly.

For Canvas support after 5pm and on weekends, call Canvas directly at 1-844-589-3855.

On-Campus Assistance

In-person general assistance is available in the Online Services (OS) lab (Downstairs in Building 700, Room 709). Please note that all requests for technical assistance and log in/password questions should be directed to the online form or email listed above.

start hereWant to get started online? Students have the option to view an online, self-paced orientation to online learning. The online orientation navigates you through general information about online learning and how to get started in your online/hybrid course, steps and videos for logging in and using Blackboard, tips for success, and much more.

Click here to view the online/self-paced Orientation to Online Learning

Where to Go for Help - More Resources

I need my Canvas quiz/exam/test reset.

It is up to the instructor whether or not a test/quiz/exam/assessment can be reset for an attempt made by a student. Please contact your instructor to ask whether they will reset the particular assessment.

I have a question about or am having problems logging into the Zone (or with my Zonemail).

Please contact the Zone Help Desk at or 925-424-1710 (Monday to Friday, 8:00 am to 5:00 pm).

I can't login to CLASS-Web. OR I am having trouble with my registration.

Please contact Admissions and Records at 510-723-6700 or You can also visit A&R on-campus in Building 700 (check their webpage or call for current opening hours).

I need an add number for a course.

Please contact the course instructor to ask if there is space available in the course and/or to ask for an add number.

Is Online Counseling available?

Online Counseling is available for Chabot students who are currently taking online classes. For more information, visit Online Counseling Services at Chabot College.

I have a question about or am having problems with the Canvas site for my course at Las Positas College.

If your course is at Las Positas College, please contact LPC Online Learning Support.

I need you to take a look at my computer/laptop/iPhone.

Unfortunately, we cannot provide technical support for any computers or other hardware. However, if you are experiencing issues while using Canvas or the Canvas App, we may sometimes suggest trying something different on your computer, such as using a recommended browser or changing your browser settings, etc.). Please submit a help request to Online Learning.

Need Help?

 Please submit a help request to Online Learning.

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