Chabot College Student Satisfaction Survey: Fall 2003
Highlights
Overall Satisfaction with Chabot
The Student Satisfaction Survey was conducted in October 2003 in a representative sample of sixty-nine
course sections and was completed by 1,560 students (55% full-time and 45% part-time). The main purpose
of the survey was to collect student feedback on satisfaction with Chabot academic and student services,
and campus climate.
The tables and chart below display selected items from the survey. Most students were satisfied with their
overall experiences, the physical condition of Chabot, student services, and campus climate. About one quarter
of the students were neutral, which could indicate they had mixed experiences.
Highest Levels of Overall Satisfaction
Students reported the highest levels of overall satisfaction with the following aspects of Chabot
|
Percentage of all students |
|
Satisfied or very satisfied |
Neither dissatisfied nor satisfied |
Dissatisfied or very dissatisfied |
Overall Experience With: |
|
|
|
Chabot College |
64% |
27% |
5% |
Instructors |
61% |
23% |
6% |
Physical Condition of: |
|
|
|
Computer labs in library and departments |
71% |
22% |
7% |
Learning Resource Center/Library |
67% |
27% |
6% |
Bookstore |
66% |
22% |
12% |
Physical Education Facilities |
64% |
29% |
7% |
Note: All percentages have a margin of error of 3-5%
Satisfaction with Major Student Services*
Over 60 percent of all students used the following services, and most were satisfied or very satisfied with them.
|
Percentage of all students |
|
Satisfied or very satisfied |
Not satisfied |
Admissions and Records |
85% |
15% |
Assessment Testing Center |
82% |
18% |
Couseling |
69% |
31% |
College Bookstore |
84% |
16% |
Food Services |
78% |
22% |
Campus Safety and Security |
80% |
20% |
*Note: Satisfaction with student services may not necessarily reflect satisfcation with the staff or the core service, but with the overall
process. For instance, in the case of Counseling, this includes contacting the front desk, making an appointment, trying to get in for drop-in counseling,
and attending the actual counseilng appointment under conditions of counselor shortages.
Campus Climate
The majority of students described a positive campus climate at Chabot.
Chabot College Student Satisfaction Survey, Fall 2003
Students' experience of campus climate
|
|
|
Agree or strongly agree |
Neither agree nor disagree |
Disagree or strongly disagree |
|
|
I feel welcome at Chabot |
|
66%29%5% |
|
There is respect for differences in race-ethnicity |
|
70%24%6% |
|
I am treated with respect by college staff |
|
72%23%5% |
|
I would encourage others to attend this college |
|
68%24%8% |
|