Print Request FAQ
Click Login on the top menu bar
You will see this window.
If you are new to the system, click “Register” at the bottom and follow the prompts. Once you submit your registration application, it will take one business day for someone to manually set up your user account on the back-end.
If you are already registered, type in the username that you chose when you registered. A common error is that people will try logging in using a different username than they registered with. For example: Pam Isley registered as “pisley” and won’t be able to log in when typing “pisley@chabotcollege.edu.”
Click Login on the top menu bar
You will see this window.
Click “Forgot Your Password,” type in your username, and then answer your security question. Make sure you type in the username you chose when you registered. A common error is that people will try a different username than they registered with. For example: Pam Isley registered as “pisley” and won’t be able to reset her password when typing “pisley@chabotcollege.edu.”
If you typed an incorrect username, it will default to asking “What high school did you graduate from” and no answer will work.
If you forgot you username or password, contact us to tell you your username and/or to reset your password.
The website is organized into six categories:
- Copy Services
Includes Standard Copy Service and Two-Hour Service. These are simple copy jobs and your only options are paper style, hole punch, and stapling. - Print Projects
Includes more complex requests, such as folding, cutting, lamination, and carbonless transfer forms. If you want something more than simple copies, the option you are looking for is most likely in this category. - Design
If your file isn’t ready to print as-is or you don’t have a file at all, utilize our graphic design services. - Branded Items
Order business cards, letterhead, and envelopes here. - Campus Signage
Allows you to reorder commonly used campus signs. - Supply Requests
Order supplies for your Ricoh copier or special media for a project.
When you place your request, you will see an Order Confirmation page with an order number and status and will receive an automatically-generated email with this information.
The order number is how your request is tracked by Team Reprographics.
For most print requests, the status will immediately be “user approved.” Some accounting codes require approval and, if you used one that does, the status will be “approval required” until the owner of the accounting code approves the request.
See below for a screen capture of the Order Confirmation page with the order number and status circled.
Log into your account and click on your name. In the drop-down menu, click “Order History and Status.”
You will see a list of every job that you have submitted. The most common statuses are:
User approved: You have approved your digital proof and your request is in the queue to be printed.
Approval required: Your request needs to be approved. It will not be printed until the designated approver has reviewed and approved it. If you click the “approval required” text, you can see who is authorized to approve your request.
In production Your print request is currently being worked on.
Ready for pick-up: Your print request is complete and is ready to be picked up.
Cancelled: Your print request has been cancelled either at your request or by Reprographics due
to an issue with the request.
Once you place your request, you are not able to make changes. This is a safety precaution: it prevents changes being made to the request after Team Reprographics has started working on it.
If a minor change needs to be made, contact us with your updates and we will let you know if it is possible or not. Changing small details like the quantity of your request can often be accommodated. Changing the scope of the project, such as changing from Standard Copy Service to a Folding/Brochures request will require cancelling the request and you placing a new request.
Once you place your request, you are not able to cancel it. This is a safety precaution: it prevents the order being canceled after Team Reprographics has started working on it.
If you need to cancel your request, contact us as soon as possible.
- Go to your “Order History and Status” from your user drop-down menu.
- Go to the order that contains the job with the file you wish to recover. Click “Re-Order.”
- Click on the name of the job with the file you wish to recover.
- First, click on the little triangle next to your file name.
Second, click on “open file.” This will open your file, which you can save.
- Once you have saved your file, you can click “Close” at the upper right corner.
Then click “Yes.” Because no changes were made, we can continue without saving.
If you want to make changes to this job as part of a re-order, make your changes in the job details tabs to the left, click “Update” at the bottom right corner, and approve the proof/copyright notice that appears. -
With your file saved to your computer, you can click “Remove” to remove the jobs from your cart. You are all done!
If you want to reorder this job in addition to recovering the file, you can click “Proceed to Checkout” instead of removing it from your cart. You will then continue with the check-out process as normal.
This error occurs if you are trying to print an image too large.
Computer screens display an image using little dots of light. A screen uses 72 dots per inch (72 dpi). Because the screen is producing its own light, the light from each dot goes straight into your eyes. A printed image needs light to come from a source (the sun, a bulb, a flashlight), travel to the page, reflect off the paper, and then travel to your eyes. Additionally, the paper’s surface area needs to be completely covered or else you will see the paper underneath the ink. Because of the complications involved with reflecting off of the paper to your eyes and getting enough ink coverage on the paper to see it, more dots are needed to render an image on paper. As a result, a printer needs 300 dots per inch (300 dpi), three times more dots than a computer screen.
The Image Resolution error message says that the file you uploaded is below 100 DPI and doesn’t have enough dots per inch to be printed at this size.
Most art online is small for quick download on computer screens and won’t have enough dots per inch to print big.
This error is also often the result of creating a flyer sized for an 8.5 x 11” sheet and trying to scale it up to a bigger poster size. Imagine your flyer as a slice of butter. You can spread the butter slice on a piece of bread, but that slice of butter isn’t enough to cover an extra-large pizza crust. You need more than a slice of butter to cover a whole extra-large pizza crust, just like you need more image data to print a poster.
It is best to design your document at the finished size to avoid the Image Resolution and other errors.
To fix the Image Resolution error, there are four solutions:
- Replace the low-resolution image with a high-resolution image
- Design your document at the same size you want it to be printed with a resolution of 300 dpi
- Export your document at 300 dpi
- Print at a smaller size.
There are two ways we can fix this issue: the first way is to adjust the zoom settings in your web browser; the second way is to change your computer resolution.
Method one: web browser zoom settings
- When you click “add to cart,” the proof approval screen is partially obscured:
- Go to the menu bar and click “view.” Then go to “zoom.”
- Zoom out until you can see the “I Approve” button.
- Some browsers let you zoom in/out using “Ctrl +” to zoom in by one increment and “Ctrl
–“ to zoom out by one increment, which might be faster than going to the menu bar,
clicking view, and going to the zoom option. If you want to zoom out more because
the “I Agree” button still isn’t visible, click “Ctrl –” more than once.
- Click “I Agree” to approve the proof and add the item to your cart.
You can then add other jobs to your order or you can go to your cart and check out to place your order.
Method two: change your computer resolution
- When you click “add to cart,” the proof approval screen is partially obscured:
- Go to the Start menu and type “Screen Resolution” and click the option to change your
screen resolution
- The Screen Resolution option window will open. Depending on your operating system
version, you may have to scroll down to see “Display Resolution.”
- Pick a higher screen resolution than you are currently using. Many times, there will
be a “Recommended” setting.
- Click “Keep Changes.”
- Click “I Agree” to approve the proof and add the item to your cart.
You can then add other jobs to your order or you can go to your cart and check out to place your order.
- Select the “Lamination/Mounting” option. You can find it in the “Print Projects”
category and in the “Commonly Requested Products” shortcut bar. When the “Lamination/Mounting”
window opens, select the size you want.
- The system needs to know where the media we are laminating/mounting is coming from.
Even though you will be supplying us with pre-printed media, you will still click
“Add Files.”
- Click “Other.”
- In the “Type” drop-down menu, select “Hard Copy.” Describe the pre-printed media
in the “File Name” field, type in how many total items are being given to us in the
“No of Page(s)” field, and let us know how you are transporting the pre-printed media
to us. Then click “Finish.”
- Fill out the “Job Name” field and leave the “Quantity” field at “1.” The “Pages”
field will display the number you provided on the “Hard Copy” screen.
- Let us know how you want your pre-printed media finished:
- Laminated (default)
- Mounted on foam board
- Laminated and mounted on foam board
