FAQs & Troubleshooting

DegreeWorks is an online degree/certificate audit and student education planning system. DegreeWorks helps you track your progress toward graduation, map out which classes to take, and explore all degrees and certificates offered by Chabot. It is designed to aid and facilitate academic advising, but is not intended to replace face-to-face counseling sessions.

1. Log into CLASS-Web.
2. Click the Student Services tab.
3. Scroll down and click the DegreeWorks link.
4. Enter your student W ID# ("W" must be uppercase) and your 6-digit CLASS-Web PIN.

If you are having trouble logging into DegreeWorks, try doing the following: 

1. Clear your web browser data (e.g., history, cookies, cache, saved passwords, etc.).
2. Close all web browser windows.
3. Open a new web browser window, then log back into CLASS-Web.
4. Log into DegreeWorks using your W ID# ("W" must be uppercase) and your 6-digit CLASS-Web PIN.
5. If that fails, try logging in using an incognito/private web browser window.

If you see the error message "Error 500 - Internal Server Error" or "Authentication Error" when trying to access DegreeWorks, try doing the following: 

1. Clear your web browser data (e.g., history, cookies, cache, saved passwords, etc.).
2. Close all web browser windows.
3. Open a new web browser window, then try accessing DegreeWorks again.
4. If that fails, try accessing DegreeWorks using an incognito/private web browser window.

Yes. Like other processes you use through CLASS-Web, DegreeWorks is accessed through your secure login. Note: Authorized staff will be able to view the information contained in DegreeWorks.

The information in DegreeWorks is refreshed each night. Any changes made today (e.g., grade changes or classes added/dropped) will be seen in DegreeWorks tomorrow. If you are working with a counselor, the counselor can refresh your information so that it is current.

No. Registration, including prerequisite checks, will continue to be handled separately through the registration feature in your CLASS-Web account.

Yes. Once grades have been processed at the end of the semester, they are visible in DegreeWorks. Classes that you are currently enrolled in and classes that you have preregistered for are shown as “IP.”

Yes. Watch the See Your Unofficial Chabot Transcript video on the Student How-Tos page for step-by-step instructions. Note: Chabot classes taken prior to Summer 1994 are contained in your microfilm record and do not appear in DegreeWorks. 

The Worksheets page contains your degree/certificate audit. The audit helps students and counselors monitor progress toward degree/certificate completion. The audit matches your classes against the requirements for your declared Chabot degree/certificate. The audit shows whether a particular requirement has been met, is in progress, or is “still needed.” Watch the Use Your Worksheet to Track Your Degree or Certificate Progress video on the Student How-Tos page to learn more.

The audit in your DegreeWorks account is based on the information available in the college's student information system. Most of the time, you will only have one audit in your DegreeWorks account and that audit will be for your declared major/catalog. At some point during your studies, however, you may decide to submit a request to the Admissions and Records Office for a degree/certificate that doesn't match your current declared major. (This usually occurs because a student realizes that although they may only declare one major, they may earn multiple degrees and certificates.) In this case, an additional audit will be created in your DegreeWorks account. Once the requested degree/certificate has been awarded or denied, then this additional audit will no longer appear in your DegreeWorks account. Watch the Check Whether You Have Additional Degree and Dertificate Audits video on the Student How-Tos page to learn more.

Students may request for AP test credit and transfer coursework to appear on their audit by submitting the Incoming Transcript / AP Test Evaluation form to the Admissions & Records Office. 

No. Students who have declared a catalog year that is prior to 2008-2009 will not have a pre-existing audit in DegreeWorks. Students are advised to see a counselor for more information.

No. Chabot classes taken prior to Summer 1994 are contained in your microfilm record and do not appear in DegreeWorks. Students who have a Chabot microfilm record should meet with a counselor to determine how to best utilize the audit.

• Before you meet with a counselor to discuss registration for an upcoming semester.
• After your grades for each semester are posted.
• Any time you make a change to your schedule, or have questions about what you need to complete your degree/certificate. Note: Information in DegreeWorks is refreshed each night. So, schedule changes made today will be seen in DegreeWorks tomorrow.
• Whenever you are considering changing your major. You will want to check your current audit to see where you stand, and then use the What-If feature to check out other majors. 

If you are thinking about changing your major, you can use the What-If feature to generate an audit for the new major you are considering. Once processed, the What-If audit will show you what the requirements are for the major you are considering and how the classes you have already taken will apply to that major. If you decide to change your major, you must submit a Major Declaration form to the Admissions and Records Office (Bldg. 700). Watch the Run a What-If Audit to See How Close You Are to Earning Another Degree or Certificate video on the Student How-Tos page for step-by-step instructions on running a What-If audit. 

If you hover over any class number with your mouse, the titles and units for the class will display. If you click on any class, a pop-up window will open and additional details about the class including a description, required prerequisites, etc. Note: Current and future class section offerings listed in the pop-up window are subject to change without notice.

If a class has a prerequisite, you will see a clipboard icon next to the class number. To see what the prerequisite is for the class, click on it and a class description including the prerequisite will appear in a pop up box.

This is a wild card in DegreeWorks. For example, if the @ sign appears after the subject prefix PEAC it means that you can take any Physical Education Activity class.

DegreeWorks looks at your program holistically, and places each class using a “best fit” scenario. We've also programmed priorities that govern how certain classes will be used in your major. This process will not always be perfect, particularly when multiple possibilities exist. However, as you complete your requirements, it generally works out. If you are concerned about a class that does not appear in the area in which you wanted to use it, you may contact a counselor for assistance.

In most cases, yes. DegreeWorks is programmed to recognize that some classes can fulfill more than one requirement. For example, SOCI 1 is often used to fulfill both your American Cultures requirement and your Area D General Education requirement. Be sure to look through your audit to make sure that this duplicate placement is appropriate. If you have any concerns about your audit, check the requirements in the Chabot College Catalog before contacting a counselor.

Generally, this is not a problem and will work itself out as you complete more required classes. However, if you are concerned, contact a counselor.

Each term, DegreeWorks will reset the In-Progress term to the upcoming term. This will happen the day after completion of grade processing. Note: If you still see in-progress grades for the immediate past term and you know that grade processing has already occured for that term, try doing the following: 

1. Clear your web browser data (e.g., history, cookies, cache, etc.).
2. Close all web browser windows.
3. Open a new web browser window, then try accessing DegreeWorks again.
4. If that fails, try accessing DegreeWorks using an incognito/private web browser window.

The degree progress bar will not show 100% completion until you finish all of your in-progress classes and earn acceptable grades in them.

This error message indicates that the catalog year currently associated with your student record needs to be updated to a more current catalog year. Submit a Major Declaration form to the Admissions and Records Office (Bldg. 700) to update your catalog year and major, if desired. In the meantime, you may wish to use the What-If feature to review requirements for various degrees and certificates. Watch the Run a What-If Audit to See How Close You Are to Earning Another Degree or Certificate video on the Student How-Tos page for step-by-step instructions on running a What-If audit. 

This error message indicates that your major and catalog year are incompatible and need to be updated in the student information system. Having an incompatible major and catalog year simply means that your declared major isn't offered in the catalog year currently associated with your student record. Submit a Major Declaration form to the Admissions and Records Office (Bldg. 700) to update your major and/or catalog year. In the meantime, you may wish to use the What-If feature to review requirements for various degrees and certificates. Watch the Run a What-If Audit to See How Close You Are to Earning Another Degree or Certificate video on the Student How-Tos page for step-by-step instructions on running a What-If audit. 

• My major is wrong on my audit. If you have not officially changed your major, then submit a Major Declaration form to the Admissions and Records Office (Bldg. 700).
• The requirements for my major are wrong. Requirements for most majors change over time and are tied to a particular catalog year. If you think your audit is incorrect, check the catalog year that appears on your audit. If you believe the catalog year is incorrect, submit a Major Declaration form to the Admissions and Records Office (Bldg. 700).
• Classs are not applying in the “right” place. DegreeWorks uses a “best fit” approach for meeting requirements. This means classes may be applied differently as you take more classes. This is normal and should be in your best interest. However, if you are concerned, please contact a counselor.
• My transfer classes don't appear on my audit. You may request for AP test credit and transfer coursework to appear on your audit by submitting the Incoming Transcript / AP Test Evaluation form to the Admissions & Records Office (Bldg. 700). 
• I took classes at Chabot prior to Summer 1994. These classes don't appear on my audit. Students who have a Chabot microfilm record (i.e., took classes at Chabot prior to Summer 1994) should meet with a counselor to determine how to best utilize the audit.

If you still have questions, please contact a counselor.

If you and your counselor created a plan in DegreeWorks, you may view it in the Plans page. Watch the View Your Plan video on the Student How-Tos page to learn more.