Bookstore and Book Ordering FAQs

Bookstore Contacts

Questions about technology?

  • Log in and access issues
  • Workshops and resources (including FAQs)
  • Adoption & Insights portal deadlines
  • Book Adoption Guide and Tools for Teaching access in Canvas

Please contact Chabot's Instructional Technology Department.

 

Questions about book adoptions?

Please refer to your dean and senior administrative assistant as first point of contact after consulting the Book Adoption Guide

 

Questions about student book returns and deliveries?

  • Books shipped to campus rather than a home or personal address
  • In-person student questions
  • Rental returns

Please contact Dean Paul Pinza.

 

Faculty FAQs

A: You must have a MyPortal account and password to log into the book adoption portal. Please direct all MyPortal questions to the district Help Desk.

  1. Navigate to the AIP.
  2. Search for Chabot College Virtual in the drop-down menu and click on Proceed.
  3. Enter your W number and MyPortal Password, and then click on Sign In to start the login process.
  4. Verify your email on file and click Send me an email.
  5. Open the verification email from Okta and click on the Sign In button to complete the login process.

Find full instructions (including pictures) in the Faculty Guide.

A: Yes! We ask instructors to list "Materials Available in Canvas" when "adopting" OER in the bookstore. This alleviates student panic when they don't see their class listed in the bookstore. It also helps them make decisions based on their budget.

From the Course List, 

  1. Click on I'd like to be guided through the adoption process
  2. Select Search by ISBN or Keyword
  3. Enter "materials available" in the ISBN or Keyword search bar
  4. Select "available on Canvas
  5. Click on Use This Book

A: Yes! PLEASE adopt your texts in the AIP even if you will direct your students to other retailers. Students using vouchers and/or getting reimbursement from a special program must prove that their books are listed as required in Chabot's virtual bookstore to receive their benefits. These students will not be able to get their textbooks if you do not use the AIP.

You may include "The bookstore listing is only for students using vouchers. Please see the syllabus for additional information on the required text" in any communications you send to students before the semester begins.

A: Check out the Common Errors section under the Getting Started tab of the Book Adoption Guide.

Please contact us if:

  • You are experiencing an error that is not listed.
  • The solutions provided did not work for you. Please include a detailed description of the issue and what you've tried so far (screenshots help but aren't required).
  • You do not have access to Tools for Teaching (where the Book Adoption Guide is housed).

A: The Book Adoption Guide is housed in Tools for Teaching, a Canvas resource. Please email Instructional Technology if you need access.

A: First, verify that you have entered the ISBN correctly. If you have verified and the book could not be found in our database, you may request the book be added.
  1. Click on the magnifying glass next to the Search by ISBN or Keyword text box (it is only clickable once you have entered search terms).
  2. Select To add this title, click here.
  3. Enter the details and then click on Add Title.

B&N will contact you with questions if necessary.

screenshot of the magnifying glass option

screenshot of the To Add This Title link

screenshot of the Add New Text menu

A: Most online merchants use this type of "service." Barnes & Noble calls them Grade Builders (see below).

Our Student FAQs page reiterates that these items are not suggested by instructors. We encourage students to click on No Thanks, Continue to Checkout.

screenshot of the Grade Builders option

Please consider reminding students that these add-ons are not necessary to their success in the course.

A: First, please review what "no materials" means.

"I'm not using any materials for this class" means that the course does not use:

  • Textbooks, readers, or study guides
  • Video or slide lectures
  • Open Educational Resources 
  • Digital licenses or subscriptions
  • Devices or tools, such as calculators
  • Supplies or equipment such as art materials, yoga mats, safety goggles, etc. 

If you truly require no learning or activity materials, regardless of who supplies them, complete the steps below.

    1. Log in to the AIP.
    2. Next to your course(s), click on I'm not using any materials for this class.
    3. Ignore the OER question (no materials means no materials, including OER).
    4. Click on Submit Adoption.

A: Please refer to the latest information from Reprographics

A: There can be a 48-72 hour delay between your adopting a book in the portal and it being listed on the student bookstore.

Note: Texts that are on order do not appear on the virtual bookstore. It may take 2-4 weeks for this to happen, so please submit adoptions before the deadline to allow enough time for Barnes & Noble to stock your book(s).

A: We encourage you to still use "Materials available in Canvas" so you can let students know their options there.

Do you have a question that isn't answered above? Check out the AIP Guide in Tools for Teaching

 


Program Directors & Classified Professionals FAQs

A: Ordering a text means placing an order to rent or buy a text and involves payment and shipping.

On the other hand, adopting texts is what instructors do to indicate which texts are required or recommended for use in their class. 

A: This four-minute video has everything you need to know.

If you are unable to view it here, please access the video (and more) in the Book Adoption Guide in Canvas. All senior admins were sent an invite to access Tools for Teaching (where the guide is housed).

A: Bulk program/cohort orders will be ready to be placed after August 1, 2023.

Visit the Book Adoption Guide for the latest information received from VP Kritscher, including:

  • Voucher Program Configuration Instructions
  • Chabot College Voucher Program Configuration
  • Chabot Voucher Template

Please contact Kara Cahill at Barnes & Noble with any questions. 

A: This four-minute video provides a walkthrough of the process.

Please note that it contains verbiage like "Student Financial Aid" instead of Grant/Voucher and "Student ID" instead of "Student W#."

A: Check out the Common Errors section under the Getting Started tab of the Book Adoption Guide.

Please contact us if:

  • You are experiencing an error that is not listed.
  • The solutions provided did not work for you. Please include a detailed description of the issue and what you've tried so far (screenshots help but aren't required).
  • You do not have access to Tools for Teaching (where the Book Adoption Guide is housed).

 


Chabot Bookstore support