DSPS Processes and Procedures

1. Submit Documentation and make an appointment to see a DSPS counselorTo receive services, a student must submit documentation, such as an IEP or 504 plan. After documentation is received, an appointment is made to meet with a DSPS counselor. Diagnostic tests through English 116 are also acceptable documentation of disability, as is medical documentations from a relevant medical professional. If none of these verifications are available, still speak with the DSPS office to see about making an appointment, and the office will work with you to see if verification can be done through some other means.

2. Request appropriate accommodationsOnce the counselor and student have meet and determined what accommodations would be appropriate, via the interactive process and given the individual student's need, it is now up to the student to follow through with the necessary steps to receive those accommodations. In many cases accommodations can be extra time on tests, shared notes, or textbooks converted into accessible media. The various accommodations each have their own request processes and timelines. For example, for alternative testing, an alternative test request form must be submitted in a timely manner. Best practice is two weeks, but the minimum time to process the request is one week. Adjunct instructors are sometimes only on campus once a week, and so time to get the request to them once it is entered into the DSPS testing schedule is required.

3. Check in with your DSPS counselor each semester
The best support staff can't help a student succeed if they don't do their part. Following through on test requests, alternate media requests, counseling appointments, and other aspects of DSPS accommodation services is vital for a student to benefit from the support structures in place here at Chabot. Having a clear goal, an updated Student Education Plan (SEP), and utilizing all accommodations for success are big parts in succeeding as a DSPS student.

Note: All accommodation services are provided on a request-based basis. This is one of the biggest differences between IDEA/504 (covering K-12 education) and ADA (for college and beyond).

For more information, please see the Differences in Disability Accommodations for K-12 Services versus College Services

Due to COVID-19 restrictions and the Shelter-in-Place order, the policies and procedures for testing accommodations have been modified. Please carefully read through the information below.

Testing Accommodations

General Information

Students are responsible for requesting use of accommodations. Please follow the following steps and guidelines to utilize testing accommodations.

Alternative testing requests must be submitted two full weeks (14 days) before each exam accommodations are being requested. The only exceptions are exams or quizzes in the first two weeks, where you should submit a request as soon as possible.

The deadline to submit alternative testing requests for Fall 2020 Finals is Friday, November 13th by 11:59 pm.

Test Request Procedure

Contact your instructor

Early in the semester or as soon as possible, contact your instructor by email. In this email introduce yourself, let them know you are a DSPS student, and discuss your need for accommodations with them. Share the accommodations form you received from your counselor with your instructor to verify your accommodations.

Submit an Alternative Testing Request

Keep an active role in class and look out for upcoming exams.

At least two weeks before each exam you wish to use accommodations on, complete the following two steps.

  1. Contact your instructor to let them know you’d like to use your accommodation.
  2. Complete an Alternative Testing Request form and email it to rramento@chabotcollege.edu

You must submit one form for each test. Please do not attempt to use one form for multiple exams.

Be ready to take your exam

A few days before the exam, follow up with your instructor to ensure they received the request from the DSRC and that your accommodations are in place.

Log into Canvas a few minutes before the exam to confirm your internet is working, that you can log into Canvas, and can navigate to the exam.

Remote Proctoring Hours

Remote proctoring is only available during normal DSRC operating hours

Monday – Thursday, 8:00 AM – 6:00 PM
Friday, 8:00 AM – 2:00 PM

If your test requires a remote proctor and would be at a time outside these hours, work with your instructor to reschedule. Please remember to consider the test length, and any additional time when scheduling the exam.  If you have 2 hours and 30 minutes for an exam, please schedule it to start no later than 3:30 PM Monday – Thursday, or 11:30 AM Friday.

Your instructor will indicate the parameters of the exam. During the test, you will only be allowed to access the materials permitted by your instructor.

If you arrive more than 15 minutes late for an exam, it may be cancelled. In this case you would need to contact your instructor to attempt to reschedule the exam.

On Campus Proctoring

On-campus proctoring and test taking is only available of you have mandatory in-person test/meetings.

If you have an exam that is required to be on campus and you wish to use accommodations, please specify that it will require in-person proctoring when emailing rramento@chabotcollege.edu to submit the Alternative Testing Request form.

All in-person exams must be scheduled two full weeks in advance and fall within the following hours.

Monday – Thursday, 8:00 am – 5:00pm

Friday, 8:00am - 12:00pm

If your test requires a in person proctoring and would be at a time outside these hours, work with your instructor to reschedule. Please remember to consider the test length, and any additional time when scheduling the exam.  For example, if you have 2 hours and 30 minutes for an exam, please schedule it to start no later than 2:30 PM Monday – Thursday, or 9:30 AM Friday

If you arrive more than 15 minutes late for an exam, it may be cancelled. In this case you would need to contact your instructor to attempt to reschedule the exam.

1. Requesting: After seeing a DSPS counselor and determining eligibility, a student submits a request for alternate media to Thomas Dowrie in the DSPS
To receive e-text, a student must submit an Alternate Format Book Request form. This form is available on our DSPS PDF forms page. The request must be submitted in full, and should be accompanied with any kind of documented receipt of the books themselves for proof of acquisition. If Braille is required, or if we have to convert a textbook for you that we determine isn't available through our normal database services, then we request that you provide a syllabus or class reading schedule so that if we produce your textbook in parts, we can do so in a timely manner. Other requests for alt media, including Braille, tactile imagery, enlarged print, file conversion, or audio, are also made through Thomas Dowrie in the DSPS. You may contact Thomas via email at tdowrie@chabotcollege.edu or contact him through our DSPS Virtual Chat page.

2. Processing: For e-text, if available, a digital version of your book will be requested from one of several online databases to create the format best suited to your need
Other requests (i.e. Braille, tactile images) are processed by Thomas on campus.
Over 90% of books requested are normally available, however, if your book is not available, you may need to arrange to send it to Thomas so it can be processed into a digital version. After processing is finished, you can have the book back. All requests should be processed within two weeks, although many are completed much sooner. Students are encouraged to make their requests as soon as possible rather than waiting until well into the semester, etc. Thomas will contact you by email or phone to inform you that your files are ready. At this time, files may be downloaded via DropBox.com. We encourage you to create a basic, free Dropbox account at Dropbox.com to prepare to download your files. 

NOTE: we do not provide "audio books," or books pre-recorded by a human voice. E-text files can be loaded into free reader applications (Windows and Mac OS) that produce live, computer spoken audio. MP3 or WAV files can be created from books we source, however the voices that are reading the text are still synthesized, or computerized. Students will need to work with Thomas to identify exactly what type of voice they will want to use before an entire book is created from audio. This process also adds time it takes to complete the request.

3. Download: The last step will be for you to download the files
A digital book is to provide access to a book you have purchased, rented or borrowed. Do not think of it as a free book. You will need to create a free, basic Dropbox account if you have not done so already in order to download the files. You may create a Dropbox account at Dropbox.com. Other materials - such as braille or tactile images - may either be picked up from a pre-determined location on campus, or will be mailed to you (this will be worked out by the student and Thomas).

Book Loan Program**
If you are unable to find your textbook through the normal sources (Chabot bookstore, Amazon, etc.) and/or are unable to pay for your books, the DSPS offers a modest Book Loan Program in our library of approximately 500 titles. Books range from novels - such as "The Namesake" (Lahiri) - to textbooks, such as Pre Algebra (Lial, Hestwood), or "The Principles of Microeconomics" (Mankiw). Students may request books from Thomas Dowrie. Students MUST have a 2.0 GPA or better for all cumulative Chabot course work, and be in good academic standings. Students must return books by the end of the semester they were loaned. The DSPS will not purchase new books for students, sorry. We will only be able to loan what has been donated to our library. If you are interested in donating a book to the Book Loan Program, simply drop it off at the front reception desk or leave it with Thomas.

**Due to the DSRC's very limited availability, unfortunately our Book Loan Program is currently unavailable for Fall 2020. We hope to resume availability in Spring 2021.

  • Interpreting or Captioning Services will be provided for students who are Deaf or Hard of Hearing with documented profound hearing, and/or speech impairments, but only for required course activities through DSPS. Access needs for student clubs or events must be handled by the organizing entity.
  • Students who are Deaf or Hard of Hearing, and who require captioning or sign language interpreting to participate in class, must meet with a DSPS counselor and related staff to arrange for these services. No services will be provided without request, and all requests must be made in a timely manner.
  • All interpreting or real-time captioning requests should be done during priority registration, or at least four weeks before the beginning of the semester. It may take several weeks to arrange captioning or ASL interpreting services, and any delay in making the request may delay the start of services.


  1. Discuss your need for ASL interpreting or captioning accommodations with your DSPS counselor. If you will need ASL services for the counseling appointment, please notify the DSPS when making your appointment.
  2. Fill out a "Request for Captioning/ASL Interpreting" form for each class and return it to the DSPS. At the same time, make an appointment with Shawna Crawford in the DSPS to go over the Interpreting/Real-time Captioning Process and Procedures Agreement.
  3. Notify Shawna or the DSPS office immediately of any changes you make to your schedule, including adding or dropping any classes, or skipping classes due to vacation or sickness.
  4. Meet with Shawna each semester when you register for new classes to review your interpreting or real-time captioning needs for that semester. Not all student request services for all classes, it completely depends on the individual student and what their specific needs are.