Financial Aid Office
Students may contact Higher One Customer service directly at
1-866-751-7726
FREQUENTLY ASKED CHABOT DEBIT CARD
QUESTIONS
click
here
to view FAQ's
Do
you need to verify your Identity?
Students in need of
assistance in verifying their identity may You may do so by completing a
CIP Form
and submitting form to the Chabot Financial Aid Office located at (Room 110,
Bldg 100). Office hours are (Mon 9-5, Tues/ Wed 11-7, Thurs 9-5, Fri 9-12).
Office hours are subject to change.
Financial Aid Disbursements and Refunds
The disbursement process begins when awarded aid is disbursed to
the student's Chabot account, paying any eligible outstanding fees and charges
or institutional debts. The remainder is released to the student in what
is known as a "financial
aid refund".
In the past,
these funds were printed checks that were mailed from the Chabot Las Positas
District Offices in Pleasanton, approximately a week after the disbursement
process began. Delivered by U.S. mail, it typically took two weeks, and
sometimes more, for a student to receive his/her financial aid refund check.
The Easy Refund
Method
Well, we
are bringing Chabot students a new and improved refund process, with the new
Chabot Debit Card, through Higher One.
When students have a refund due to them, Chabot will release these funds to
Higher One, who will then distribute the refunds to students.
Your new
Chabot Debit Card is designed to provide you with increased choice when it comes
to receiving your financial aid refunds, including the preferred "Easy Refund"
method. All students attending Chabot College and who have applied for
financial aid will receive a card by mail. It is very important that students
activate their refund preference upon receiving the card, to get their financial
aid refund. There are three ways students may receive their refunds; Easy
refund, ACH Transfer, and Paper check.
-
If
you have Easy Refund, the money will be available within 24 hours, sometimes
within minutes, on your Chabot Debit Card and free checking account.
-
If
you choose the ACH Transfer, Higher One sends the ACH to the Federal ACH
Clearing House. With an ACH Transfer, it may take 2-3 business days for the
transaction to be processed and made available to you by your bank. To
activate ACH please make sure your computer is connected to a printer to
print out the ACH form you must mail to Higher One.
-
If
you choose to stay with the
paper check option,
Higher One processes the check
and prepares it for mailing (checks mailed are processed within the same or next
business day depending on when the refund file was received.) With a check, the
U.S. mail could take 5-7 business days.
What to Do Now!
1.
Start by checking out the website
www.chabotdebitcard.com
for general information on the Card and the
process.
2.
Make sure your address is correct with Chabot's Admissions & Records
Office. If you need to change your address, complete the
Request to Change
Personal Data form.
3.
Once
you receive your Chabot Debit Card in the mail, Don't throw it away! It's NOT a credit card application!
4.
Please activate your card as soon as you receive it. Instructions will be
provided and it's incredibly easy. Even if you are not currently expecting a
refund from Chabot College Financial aid Office, we may have a refund for you in
the future.
Click here to view a quick demo that shows you how to activate your
card.
Swipe and
Go...anywhere
 is
accepted with your Chabot Debit Card
-
avoid the ATM long lines
-
purchase your books at
the bookstore or online
-
make purchases at other
stores
Where is the Higher One ATM?
It is located in Building 200
click here
if you are having trouble with your Debit Card PIN
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