Chabot College

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Financial Aid Office

New this Fall! Chabot Debit Card...

Learn about it now, and activate your choice when you receive your card

Students may contact Higher One Customer service directly at 1-866-751-7726

Financial Aid Disbursements and Refunds

The disbursement process begins when awarded aid is disbursed to the student's Chabot account, paying any eligible outstanding fees and charges or institutional debts.  The remainder is released to the student in what is known as a "financial aid refund".

In the past, these funds were printed checks that were mailed from the Chabot Las Positas District Offices in Pleasanton, approximately a week after the disbursement process began.  Delivered by U.S. mail, it typically took two weeks, and sometimes more, for a student to receive his/her financial aid refund check. 

The Easy Refund Method

Well, we are bringing Chabot students a new and improved refund process, with the new Chabot Debit Card, through Higher One.  When students have a refund due to them, Chabot will “release” these funds to Higher One, who will then distribute the refunds.

Your new Chabot Debit Card is designed to provide you with increased choice when it comes to receiving your financial aid refunds—including the preferred "Easy Refund" method. Easy Refund is by far the fastest and easiest way to gain access to your refund money—within 24 hours of when Chabot releases it. 

  1.  If you have Easy Refund, the money will be available within 24 hours, sometimes within minutes, on your Chabot Debit Card and free checking account.

  2.  If you choose the ACH Transfer, Higher One sends the ACH to the Federal ACH Clearing House.  With an ACH Transfer, it may take 2-3 business days for the transaction to be processed and made available to you by your bank.  To activate ACH please make sure your computer is connected to a printer to print out the ACH form you must mail to Higher One.

  3.  If you choose to stay with the paper check option, Higher One processes the check and prepares it for mailing (checks mailed are processed within the same or next business day depending on when the refund file was received.) With a check, the U.S. mail could take 5-7 business days. 

What to Do Now! 

1.      Start by checking out the website www.chabotdebitcard.com for general information on the Card and the process.  

2.      Make sure your address is correct with Chabot’s Admissions & Records Office.  If you need to change your address, complete the Request to Change Personal Data form. 

3.      The first week in August, you should receive your Chabot Debit Card in the mail.  Don’t throw it away – it’s NOT a credit card application! 

4.      Please activate your card as soon as you receive it. Instructions will be provided and it's incredibly easy.  Even if you are not currently expecting a refund from Chabot College Financial aid Office, we may have a refund for you in the future. Click here to view a quick demo that shows you how to activate your card.

Swipe and Go...anywhere is accepted with your Chabot Debit Card

 

The Higher One ATM is located in Building 200

 Have more questions? click here to view FAQ's

 


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