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Financial Aid Office

Students may contact Higher One Customer service directly at 1-866-751-7726

or online by visiting www.chabotdebitcard.com

FREQUENTLY ASKED CHABOT DEBIT CARD QUESTIONS

click here to view FAQ's

Do you need to verify your Identity?

Students in need of assistance in verifying their identity may You may do so by completing a CIP Form and submitting form to the Chabot Financial Aid Office located at (Room 110, Bldg 100). Office hours are (Mon 9-5, Tues/ Wed 11-7, Thurs 9-5, Fri 9-12). Office hours are subject to change.
 

Financial Aid Disbursements and Refunds

The disbursement process begins when awarded aid is disbursed to the student's Chabot account, paying any eligible outstanding fees and charges or institutional debts.  The remainder is released to the student in what is known as a "financial aid refund".

In the past, these funds were printed checks that were mailed from the Chabot Las Positas District Offices in Pleasanton, approximately a week after the disbursement process began.  Delivered by U.S. mail, it typically took two weeks, and sometimes more, for a student to receive his/her financial aid refund check. 

The Easy Refund Method

Well, we are bringing Chabot students a new and improved refund process, with the new Chabot Debit Card, through Higher One.  When students have a refund due to them, Chabot will release these funds to Higher One, who will then distribute the refunds to students.

Your new Chabot Debit Card is designed to provide you with increased choice when it comes to receiving your financial aid refunds, including the preferred "Easy Refund" method. All students attending Chabot College and who have applied for financial aid will receive a card by mail. It is very important that students activate their refund preference upon receiving the card, to get their financial aid refund. There are three ways students may receive their refunds; Easy refund, ACH Transfer, and Paper check.

  1.  If you have Easy Refund, the money will be available within 24 hours, sometimes within minutes, on your Chabot Debit Card and free checking account.

  2.  If you choose the ACH Transfer, Higher One sends the ACH to the Federal ACH Clearing House.  With an ACH Transfer, it may take 2-3 business days for the transaction to be processed and made available to you by your bank.  To activate ACH please make sure your computer is connected to a printer to print out the ACH form you must mail to Higher One.

  3.  If you choose to stay with the paper check option, Higher One processes the check and prepares it for mailing (checks mailed are processed within the same or next business day depending on when the refund file was received.) With a check, the U.S. mail could take 5-7 business days. 

What to Do Now! 

1.      Start by checking out the website www.chabotdebitcard.com for general information on the Card and the process.  

2.      Make sure your address is correct with Chabot's Admissions & Records Office.  If you need to change your address, complete the Request to Change Personal Data form. 

3.      Once you receive your Chabot Debit Card in the mail, Don't throw it away! It's NOT a credit card application! 

4.      Please activate your card as soon as you receive it. Instructions will be provided and it's incredibly easy.  Even if you are not currently expecting a refund from Chabot College Financial aid Office, we may have a refund for you in the future. Click here to view a quick demo that shows you how to activate your card.

  Swipe and Go...anywhere is accepted with your Chabot Debit Card

  • avoid the ATM long lines

  • purchase your books at the bookstore or online

  • make purchases at other stores

Where is the Higher One ATM?

It is located in Building 200

click here if you are having trouble with your Debit Card PIN

 
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