Frequently Asked Questions
Mobile Alert Features
Chabot Debit Card
Why do I need to set my refund preference?
All students attending Chabot College and who have applied for
financial aid will receive a card by mail. It is very important that students
activate their refund preference upon receiving the card, to get their financial
aid refund. If the student is eligible for financial aid, the amount of
financial aid disbursed is called a "refund". Upon receiving the card, the
student sets their refund preference to set how s/he will receive the funds
What are my refund preference options?
There are three ways students may receive their refunds; Easy
refund, ACH Transfer, and Paper check.
you select the Easy Refund, the money will be available within 24 hours, sometimes
within minutes, on your Chabot Debit Card and free checking account.
you choose the ACH Transfer Preference, Higher One sends the ACH to the Federal ACH
Clearing House. With an ACH Transfer, it may take 2-3 business days for the
transaction to be processed and made available to you by your bank. To
activate ACH please make sure your computer is connected to a printer to
print out the ACH form you must mail to Higher One.
HO has announced an enhancement to
their existing refund preference
selection process. Beginning
Wednesday, July 30th, all students
who select the "Deposit to another
account" (ACH) refund preference
will now have the option to submit
their account information through a
fully electronic process.
ACH required a student to print a
paper form that could then be
submitted via email, fax or mail to
Higher One. The paper form
will no longer be required.
Replacing this paper process is a
significant enhancement that adds
electronic functionality while
providing students with greater
expediency and flexibility.
you choose the Paper Check Option, Higher One
processes the check and prepares it for mailing (checks
mailed are processed within the same or next business day
depending on when the refund file was received.) With a
check, the U.S. mail could take 5-7 business days.
How do I contact Higher One?
If you select the "Easy Refund" preference any online banking
questions must be made to Higher One, not the Financial Aid Office.
Customer Service Phone Number:
Customer Service Mailing Address:
Higher One, Inc.
25 Science Park
New Haven, CT 06511
(Hours of Operation M-F 8am-8pm ET)
Automated Services Line is available 24 hours a day, 7 days a week
Contact our Financial Aid Office if:
Need assistance setting up your refund preference
Need to verify your ID-must come in to the office
Order a Card (There is a $20 fee for
Need assistance resetting your pin/password.
I Already set my refund preference, why have I not received my refund?
- Your Financial Aid Refund will be available to you when:
- Your Financial Aid file is complete and no pending
unsatisfied requirements are pending
- You have been awarded Financial Aid
- You are making Satisfactory Academic Progress
- You are enrolled in at least 6 units (Fall and Spring)
When you leave Chabot College
- If you no longer will use your Chabot Debit Card upon graduation
or transferring contact Higher One via phone immediately.
- Closing the account will save you $19 Abandoned Account Fee HO
assesses on accounts without activity in nine months or more.