Computer System and Software Requirements for use with Blackboard
Your computer's operating
system should have Microsoft Windows (XP, Vista, or 7) or Macintosh OSX (10.6) or above.
Internet Service Provider (ISP)
Your ISP is the company that provides your Internet service, such as Comcast, AT&T, Free Wi-Fi on-campus, at a local cafe or library. etc. It doesn't matter which ISP you use; just make sure it's reliable and high speed. While it is possible to access Blackboard using Dial-up connections, users may experience performance issues with certain Blackboard functions.
While we suggest that you have more than one browser installed on your computer or mobile device, we recommend the use of Mozilla Firefox or Google Chrome. Having at least two browsers on your computer or mobile device provide an option when you encounter a problem in one browser.
If you are using a mobile device such as an iPad, iPhone, Android, Kindle Fire, etc. to access Blackboard, you can use the Blackboard Mobile App.
Note: While the Blackboard Mobile App is recommended for students; instructors should use the browser on their mobile device to access editing and grading capabilities. Please note that the Google Chrome browser App is available on iPad or iPhone and is recommended for those accessing Blackboard on mobile devices outside of the Blackboard Mobile App.
Blackboard requires that your browser allows cookies. Cookies are small text files that are stored in your computer and contain information from web sites, such as your preferences when visiting those sites. To enable cookies in Firefox:
You must allow pop-up windows in order to use all of Blackboard's features. To allow pop-up windows in Firefox:
If you are not sure if your browser is updated, see which version you are on and update:
Clear your Browser Cache:
There are numerous issues that are resolved by simply clearing your browser cache.
Other Computer Requirements:
While Blackboard strives to accommodate all assistive technology, JAWS for Windows versions 11 & 12 were used for accessibility testing.
In order to view certain multimedia elements and documents on the Web, you need specific plug-ins. Your instructor will tell you exactly which plug-ins you need for your course. The most popular are QuickTime, RealPlayer, Flash, Shockwave, and Acrobat Reader, and they are all freely downloadable.
It's always best to have a word processing program, such as Microsoft Word, on your computer. This way, prior to submitting assignments, you can check your work for spelling and grammar errors before copying and pasting it into Blackboard (for example, into a Discussion Board forum).
If you don't already have the Microsoft Office suite, a free alternative includes OpenOffice, which is the leading open-source office software for word processing, spreadsheets, presentations, graphics, databases, and more.
Alternatively, you can use Google Docs, in which you can create a document online, then download it to your computer in the Word format. Google Docs is available when you log into Zonemail.
If your instructor requires you to submit specifically formatted files through Blackboard or via email, we recommend you submit using the proper file extensions. Word document (.doc or .docx), Rich Text Format (.rtf), or .pdf are the most common file extensions. By ensuring that you have the proper file extension, you are ensuring that your instructor will be able to open your submitted file. Please note that Mac users may have to type in the file extension (.docx, .xlsx, .ppt, .rtf, .pdf) when saving a file.
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Phone: (510) 723-6600