FAQ
Your Canvas Username & Password
Requirements
- To use Canvas, you must be registered for a class, presently or in the past, that used Canvas. The class can either be at Chabot College or LPC.
Default Canvas username and password
- Username: Your Username for Canvas is your W number (begins with a W followed by 8 digits).
- Your Username cannot be changed.
- If you do not know your W number, please read how to find your student # instructions.
- Password: The default Password for Canvas is the first two letters of your first name, followed
by the first two letters of your last name (all lowercase), followed by the last four
digits of your W number.
- Example: Maria Valdez with a W number of W98765432 would log in as:
Username: W98765432
Password: mava5432
Learn how to update your password (optional)
Forgot Password
- If you forgot your password, click on the 'Forgot Password?' link on the Canvas login page, and follow the instructions.
Update your Email Address for Canvas (optional)
Users will automatically receive Canvas notifications via email through their Chabot-provided
email account
(Zonemail for students or Outlook for faculty/staff) by default unless they change
their Canvas email address to
a personal account.
Follow these simple steps on Class-Web to update your Canvas email address:
Log in to Class-Web > Select "What is my email address?" > Select "Update Email Address"
> Under "Type of
E-mail to Insert" select "Email for Canvas" > press "Submit" > Enter the email address
in the field
next to "E-mail" > click "Submit." The updated email address should take effect in
Canvas within 24 hours.
I need my Canvas quiz/exam/test reset
It is up to the instructor whether or not a test/quiz/exam/assessment can be reset
for an attempt made by a student. Please contact your instructor to ask whether they will reset the particular assessment.
I have a question about or am having problems logging into the Zone (or with my Zonemail)
Please contact the Zone Help Desk at helpzone@clpccdorg.mail.onmicrosoft.com or 925-424-1710 (Monday to Friday, 8:00 am to 5:00 pm).
I can't login to CLASS-Web, OR I am having trouble with my registration
Please contact Admissions and Records at 510-723-6700 or ccarcom@chabotcollege.edu. You can also visit A&R on-campus in Building 700 (check their webpage for current opening hours).
I need an add number for a course
Please contact the course instructor to ask if there is space available in the course and/or to ask for an add number.
Is Online Counseling available?
Online Counseling is available for Chabot students who are currently taking online
classes. For more information, visit Online Counseling Services at Chabot College.
I have a question about or am having problems with the Canvas site for my course at Las Positas College
If your course is at Las Positas College, please contact LPC Online Learning Support.
I need you to take a look at my computer/laptop/iphone
Unfortunately, we cannot provide technical support for any computers or other hardware. However, if you are experiencing issues while using Canvas or the Canvas App, we may sometimes suggest trying something different on your computer, such as using a recommended browser or changing your browser settings, etc.
Please submit a help request to Online Learning.
How to Use Conferzoom as a Student
Confer Zoom is a tool within Canvas that allows instructors and students to communicate with each other in real time. Students can just click the Confer Zoom link at the appointed time to access this web conferencing software.
Students Do Not Need to Register for a Confer Zoom (Zoom) Account just to participate in a Session set up by an Instructor.
Test Confer Zoom if you are a First Time User
Prior to that appointed time, students should test Confer Zoom to make sure it is working properly. Join Meeting Test. If you haven't used Confer Zoom before, follow the on-screen instructions to download and open the Zoom software and join the meeting. You will be the only participant in the meeting.
You might be asked if you want to test your speaker and microphone. Please follow the instructions for this test. If you have tested before, you can simply Join with Computer Audio. You will be entered into the meeting.
To see the controls for the meeting, move your cursor to the bottom of the screen.
Test out the Controls: talk with your video on, mute your microphone, un-mute your microphone, share your screen (which will display what is on your screen to everyone in the meeting.