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Online Learning Student Support

Request Help with Blackboard / Online Courses

Fill out your information in the fields below and click Submit. Please allow 24 hours to receive a response from Online Learning Student Support Help (assistance may not be available on weekends, campus holidays, or after hours).
Enrolled in Summer or Fall courses? You can expect to access the Blackboard course site on or a few days before the first scheduled day of the class (To view the schedule for any class, visit CLASS-Web and click on the schedule link for the term the class takes place and then locate the information for the course. The instructor may also send information to your email for getting started. For more information on starting your online or hybrid course, view our getting started page.

Please Note: If you are experiencing problems trying to access Blackboard through The Zone, please try logging into Blackboard directly at

My Contact Information (all fields required):

"W" number:  

(Please enter your entire email address
correctly in order to receive a response.)

(Be sure to include .com, .net, .edu, etc.)

My question is related to the following course information
(all fields required):

  (example: English 4)
  (example: 24268)
(example: Fernandez)
yes   no
yes   no

I need help with or have a question about:

(Did you try the "Forgot Password" link?)

 (i.e. quiz, assignment, etc.; provide details below)

(Please Be provide details below.)

If you are reporting a problem in Blackboard, please let us know the following:

Computer Platform or Mobile Device:

*Browser or Mobile App: How to identify your browser type

*For Blackboard, we recommend the use of Mozilla Firefox or Google Chrome. Please do not use Internet Explorer for Blackboard, especially for exams. Due to numerous reported issues with Blackboard when using Internet Explorer, we recommend using Mozilla Firefox browser or Google Chrome.


If you are experiencing problems with this form, please send an email to and include your name, W number, course information (course name, instructor, CRN), and details of the problem.

Faculty: Please use the online Faculty Support Request form.

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