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Online Learning Student Support

Request Help with Canvas, Blackboard, Online Courses

Enrolled in a upcoming semester? You can expect to access the Blackboard or Canvas course site on or a few days before the first scheduled day of the class (To view the schedule for any class, visit CLASS-Web and click on the schedule link for the term the class takes place and then locate the information for the course. The instructor may also send information to your email for getting started. For more information on starting your online or hybrid course, view our getting started page.

Not sure which system your course is in (Canvas or Blackboard)? View the list of courses offered in Canvas.

My Contact Information (all fields required):

"W" number:  

(Please enter your entire email address
correctly in order to receive a response.)

(Be sure to include .com, .net, .edu, etc.)

My question is related to the following course:

(Note all fields are required; if you are unsure of the course information, provide as much info as you can):

  (example: English 4)
  (example: 34268)
(example: Fernandez)

Which LMS (Learning Management System) is the course in?

yes   no

I need help with or have a question about:

Try logging into Blackboard directly).

(i.e. quiz, assignment, etc.; provide details below)

Other (Please Be provide details below.)

If you are reporting a technical problem, please let us know the following:

Computer Platform or Mobile Device:

Browser or Mobile App: How to identify your browser type

We recommend using Google Chrome or Mozilla Firefox browser. Please do not use Internet Explorer.

The more details you can provide us, the better we can try to help!


If you are experiencing problems with this form, please send an email to and include your name, W number, course information (course name, instructor, CRN), and details of the problem.

Faculty: Please use the online Faculty Support Request form.

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