Online Learning Student Support Help Desk

Request Help with Blackboard / Online Courses

Fill out your information in the fields below and click Submit. You should receive a response from Online Learning Student Support Help within 24 hours. Assistance may not be available on weekends or holidays.

Please Note: If you are trying to access Blackboard for a Spring 2012 course, it may take up to 24 hours after you register for you to be able to access the course Blackboard site.

My Contact Information (all fields required):

Full Name (first and last):
Student ID ("W" number):
Email Address: (Please enter your entire email address correctly in order to receive a response.)	(Be sure to include .com, .net, .edu, etc.)

My question is related to the following course information (all fields required):

Course Subject and Number:	(example: English 4)
Course Registration Number (CRN):	(example: 24268)
Instructor Last Name:	(example: Fernandez)
Just registered or added within 24 hours? Note: It can take up to 24 hours after you've registered for a class, for you to be added to the Blackboard system.	yes no
Are you trying to access Blackboard through the Zone?	yes no

I need help with or have a question about:

Problems logging into Blackboard (Please provide details below, such as the error message.)
I am trying to access Blackboard through the Zone.
Please reset my password (Did you try the "Forgot Password" link?)
I can login to Blackboard, but I do not see the course that I am enrolled in. (Read this first.)
I am having a technical problem with Blackboard. (i.e. quiz, assignment, survey; provide details below)
I have a question about online courses. (Trying to add a class? Read this first.)
Other (Be sure to provide details below.)

If the problem is within Blackboard, answer the following:

Computer Platform:

Operating System: How to identify your operating system

*Browser: How to identify your browser type

*Due to reported problems with Blackboard when using Internet Explorer, Mozilla Firefox is now the recommended browser for both PC and Mac users. Download Mozilla Firefox for free (scroll down to "Web browser").

Additional Details or Questions:

Where to go for help with other services (such as the Zone, Zonemail, or CLASS-Web).
If you received an error message, try to copy and paste it into the text box below.
If a problem with a quiz/test/exam/assignment, which one?
The more details you can provide us, the better we can try to help!

If you are experiencing problems with this form, please send an email to onlinelearning@chabotcollege.edu and include your name, W number, course information (course name, instructor, CRN), and details of the problem.

Faculty: Please use the online Faculty Support Request form.

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