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Online Learning Student Support

Request Help with Canvas, Online, or Hybrid Courses

Enrolled in a upcoming semester? You can expect to access Canvas course site on or a few days before the first scheduled day of the class. For more information on starting your online or hybrid course, view our getting started page.

Need help after hours? During evenings and weekends, you can contact Canvas directly at: 1-844-589-3855.

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"W" number:  

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correctly in order to receive a response.)

(Be sure to include .com, .net, .edu, etc.)

My question is related to the following course:

(Note: Please complete ALL fields below; not doing so may create an error message for this form. If you are unsure of the course information, provide as much info as you can or guess):

  (example: English 4)
  (example: 34268)
(example: Fernandez)

Which LMS (Learning Management System) is the course in?

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I need help with or have a question about:

Please reset my password.

I am having a technical problem (i.e. quiz, assignment, etc.; provide details below)

Other (Please Be provide details below.)

If you are reporting a technical problem, please let us know the following:

Computer Platform or Mobile Device:

Browser or Mobile App:

We recommend using Google Chrome or Mozilla Firefox browser. Please do not use Internet Explorer.

The more details you can provide us, the better we can try to help!


If you are experiencing problems with this form, please send an email to and include your name, W number, course information (course name, instructor, CRN), and details of the problem.

Faculty: Please use the online Faculty Support Request form.

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