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Online Learning Student Support

Request Help with Blackboard / Online Courses

Fill out your information in the fields below and click Submit. Please allow 24 hours to receive a response from Online Learning Student Support Help (assistance may not be available on weekends, campus holidays, or after hours).
Adding Spring 2016 Courses? You will be able to access the Blackboard course site about 24 hours after you add the course. If you are on the Waitlist for a course, you will not be able to access Blackboard until you are officially enrolled. For more information on starting your online or hybrid course, view our getting started page.

Please Note: If you are experiencing problems trying to access Blackboard through The Zone, please try logging into Blackboard directly at

My Contact Information (all fields required):

"W" number:  

(Please enter your entire email address
correctly in order to receive a response.)

(Be sure to include .com, .net, .edu, etc.)

My question is related to the following course information
(all fields required):

  (example: English 4)
  (example: 24268)
(example: Fernandez)
yes   no
yes   no

I need help with or have a question about:

(Please provide details below, such as the error message.)

(Did you try the "Forgot Password" link?)

  (i.e. quiz, assignment, survey; provide details below)

(Be sure to provide details below.)

If the problem is within Blackboard, answer the following:

Computer Platform or Mobile Device:

*Browser or Mobile App: How to identify your browser type

*Due to reported problems with Blackboard when using Internet Explorer, Mozilla Firefox is now the recommended browser for both PC and Mac users. Download Mozilla Firefox for free (scroll down to "Web browser"). Google Chrome is also a recommended option.


If you are experiencing problems with this form, please send an email to and include your name, W number, course information (course name, instructor, CRN), and details of the problem.

Faculty: Please use the online Faculty Support Request form.

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