Online Learning Student Support Help Desk

Request Help with Online Courses / Blackboard

Fill out your information in the fields below to the best of your knowledge and click submit. You will receive a response from the Online Learning Student Support Help Desk usually within a few hours but no more than 24 hours (excluding weekends). **

My Contact Information (all fields required):

Full Name (first and last):
Student ID ("W" number):
Email Address:

My question is related to the following course information

All fields required, but if you're not sure, just complete to the best of your knowledge or type in "don't know"):

Course Subject and Number:	(example: English 4)
Course Registration Number (CRN):	(example: 34268)
Instructor Last Name:	(example: Fernandez)
Just registered or added within 24 hours?	yes no
Are you trying to access Blackboard through the Zone?	yes no

I need help with or have a question about:

Problems logging into Blackboard (please provide details below, such as the error message)
I am trying to access Blackboard through the Zone
Please reset my password (Did you try the "Forgot Password" link?)
I can login to Blackboard, but I do not see the course that I am enrolled in (Read this first)
I am having a technical problem with Blackboard (i.e. quiz, assignment, survey; provide details below)
I have a question about online courses (trying to add a class?)
Other (be sure to provide details below)

If a problem within Blackboard, answer the following:

Computer Platform:

Operating System: How to identify your operating system

Browser: How to identify your browser type

Additional Details or Questions:

If you received an error message, try to copy/paste into the text box below.
If a problem with a quiz/test/exam/assignment, which one? Be sure to contact your instructor as well.

The more details you can provide us, the better!

**NEW: For face-to-face help, make an appointment by providing your preferred Day, Date, and Time in the box below. Online Learning Student Support Appointments are available throughout the summer months Mon-Thurs from 10am to 2pm (appointments will take place in the Library, upstairs in Building 100).

If you are experiencing problems with this form, please send an email to onlinelearning@chabotcollege.edu and include your name, W number, course information, and details of the problem.

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