While taking an assessment, do not click the Back button on your web browser; this will kick you out of the assessment. In addition, clicking on the Submit or Next button more than once can result in several different unexpected outcomes. For example, when beginning a password-protected assessment that does not allow multiple attempts, clicking Submit more than once will lock the user out of the assessment. These errors also can occur if the screen refresh function takes longer than expected and the user clicks the Submit button again, in an effort to speed up Blackboard.

        Also, please disable your pop-up blocker; some assessments are set to open up in a new window and cannot if you have pop-up blocker on.

        Once you click on an assessment that only allows one attempt, it is considered an attempt, even if you do nothing more than look at it. If you close the browser window and then try to open the assessment again, you will see the message that you have already taken it.

        Also, avoid clicking outside the test area (for example, on the "Announcement" button). This will cause the system to prematurely submit the test before you have finished.

        Do not close or resize the window. Select a comfortable window size prior to clicking on the test link.

        For tests that present one question at a time, students should click the Next button rather than hit Enter on the keyboard.

        Finally, if a firewall is installed on a computer and/or network system, an error message may be generated informing you that your system was configured to deny access to this URL. The solution is to take the test somewhere that does not have a firewall.      

• If problems persist, you may want to try downloading a different browser. This is quick and easy to do, and can help things run more smoothly and efficiently if your browser is causing error messages and problems.

  Download Internet Explorer

  Download Firefox