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Financial Aid - BankMobile

To view our institution's contract with BankMobile, a Division of Customers Bank, click here.
Check out the video below on how to recieve your refund via BankMobile.

Refund Preference

Selecting a refund preference gives you the opportunity to choose where you want your refunds delivered. 

Your refund choices include:

1) Deposit to an existing account - Money is transferred to an existing account the same business day BankMobile receives funds from your school. Typically, it takes 1-2 business days for the receiving bank to credit the money to your account.

2) Deposit to a BankMobile Vibe Checking Account -  If you open a BankMobile Vibe Checking Account (upon identity verification), money is deposited the same business day BankMobile receives funds from your school

USPS check delivery option was an option in the past; however, it no longer is an option for new students. If you had the USPS check delivery option before the switch, and your address is still valid, a paper check will continue to be sent as a refund preference. If a student does not select a refund preference or the account is closed, by default, a paper check will be mailed to the address on file after 21 days that the funds sit in the account. For more information about BankMobile, click here.

Personal Code

You will receive a letter through USPS mail or receive an email reminder to the email on file when you applied to Chabot College. If neither apply, you have the option to request a personal code. This code will give you instructions on how to select a refund preference directly from the BankMobile website.

Need help requesting a code? Click here.

Account or Password Issues

If you are having trouble logging in to your BankMobile account, either follow the password reset prompt or contact BankMobile by phone or email.

Need help resetting your password? Click here.

Attending Multiple Schools Using BankMobile

If you are attending multiple schools or are transferring from another college to Chabot College, you must set up a new account with BankMobile using an email that was not previously used with a prior school. You can simply visit the BankMobile website and create a new account and report Chabot College as your attending school, or contact BankMobile for additional help.

Card Issues

Either follow the password reset prompts or contact BankMobile by phone or email.

Need help with card issues? Click here.

When is my refund available?

Once the Chabot College disbursement takes place, your refund will become available a week from the day posted on your CLASS-Web account, which will initially show as a negative balance. The Chabot College refund protocol takes 5-7 business days before BankMobile receives the funds. For students with the BankMobile Vibe Checking Account, funds will become available the same day BankMobile receives funding from our institution. For students who have chosen direct deposit, BankMobile will immediately transfer funds to your personal bank account within 1-2 business days. The 1-2 business days will depend upon the process within your bank.

BankMobile contact information:
Automated Service Line
Available 8am-11pm ET, 7 days a week.

Need help with other BankMobile inquiries? Click here.