All students accessing in-person classes and services must show proof of vaccination

Students needing help or have questions with vaccination requirement can contact a Peer Guide during operating hours or email 

Financial Aid - BankMobile

Our school delivers your refund with BankMobile Disbursements, a technology solution, powered by BMTX, Inc. Visit this link for more information:  
To view our contract, click here:

Check out the video below on how to recieve your refund via BankMobile.

Refund Preference

Selecting a refund preference gives you the opportunity to choose where you want your refunds delivered. 

Your refund choices include:

1) Deposit to an existing account - Money is transferred to an existing account the same business day BankMobile receives funds from your school. Typically, it takes 1-2 business days for the receiving bank to credit the money to your account.

2) Deposit to a BankMobile Vibe Checking Account -  If you open a BankMobile Vibe Checking Account (upon identity verification), money is deposited the same business day BankMobile receives funds from your school

USPS check delivery option was an option in the past; however, it no longer is an option for new students. If you had the USPS check delivery option before the switch, and your address is still valid, a paper check will continue to be sent as a refund preference. If a student does not select a refund preference or the account is closed, by default, a paper check will be mailed to the address on file after 21 days that the funds sit in the account. For more information about BankMobile, click here.

Personal Code

You will receive a letter through USPS mail or receive an email reminder to the email on file when you applied to Chabot College. If neither apply, you have the option to request a personal code. This code will give you instructions on how to select a refund preference directly from the BankMobile website.

Need help requesting a code? Click here.

Account or Password Issues

If you are having trouble logging in to your BankMobile account, either follow the password reset prompt or contact BankMobile by phone or email.

Need help resetting your password? Click here.

Transferring to Chabot College from a school who also used BankMobile

If you transferred to Chabot College from a school that also used BankMobile, your accounts cannot be merged. You will have to call Customer Care at 1-877-327-9515 to have a new profile created so that you can select a refund preference for Chabot College. When creating your new profile, you will be required to use an email address that is different from the one you used to create your previous profile.

Card Issues

Either follow the password reset prompts or contact BankMobile by phone or email.

Need help with card issues? Click here.

When is my refund available?

Once the Chabot College disbursement takes place, your refund will become available a week from the day posted on your CLASS-Web account, which will initially show as a negative balance. The Chabot College refund protocol takes 5-7 business days before BankMobile receives the funds. For students with the BankMobile Vibe Checking Account, funds will become available the same day BankMobile receives funding from our institution. For students who have chosen direct deposit, BankMobile will immediately transfer funds to your personal bank account within 1-2 business days. The 1-2 business days will depend upon the process within your bank.

Financial Aid refunds will time-out if a refund preference has not been selected within 21 calendar days after the refund has been released by the college. Before a refund times-out BankMobile will send you an email with a reminder to select a refund preference.

After 21 days BankMobile will mail a check to your primary address on file.  If you do not deposit or cash the check within 90 days, it will become void and your Financial Aid refund will be returned to the college. You may still have the opportunity to select a refund preference after your refund is returned to the college, however, you will have to notify your Financial Aid Advisor when you have made a refund selection, so that your refund may be reissued. 

BankMobile contact information:
Automated Service Line
Available 8am-11pm ET, 7 days a week.

Need help with other BankMobile inquiries? Click here.