Bookstore and Book Ordering FAQs

Bookstore Contacts

Questions about copyright review? 

Please contact VP Matt Kritscher.

 

Questions about technology?

  • Log in and access issues
  • Workshops and resources (including FAQs)
  • Adoption & Insights portal deadlines
  • Book Adoption Guide and Tools for Teaching access in Canvas

Please contact Chabot's Instructional Technology Department.

 

Questions about book adoptions?

Please refer to your dean and senior administrative assistant as first point of contact after consulting the Book Adoption Guide

 

Questions about student book returns and deliveries?

  • Books shipped to campus rather than a home or personal address
  • In-person student questions
  • Rental returns

Please contact Dean Paul Pinza.

 

Faculty FAQs

A: Books are no longer consistently visible in CLASS-Web. We are encouraging students to look up courses in the virtual bookstore to help them make enrollment decisions.

A: Yes! We ask instructors to list "Materials Available in Canvas" or Materials Available by Instructor" when "adopting" OER in the bookstore. This alleviates student panic when they don't see their class listed in the bookstore. It also helps them make decisions based on their budget.

From the Course List, 

  1. Click on I'd like to be guided through the adoption process
  2. Select Search by ISBN or Keyword
  3. Enter "materials available" in the ISBN or Keyword search bar
  4. Select "available on Canvas" or "available from the instructor"
  5. Add a clarifying note for students (see below), and then click on Use This Book

An example of a clarifying note could be: "This course uses free Open Educational Resources that you will access in Canvas."

A: Yes! PLEASE adopt your texts in the AIP even if you will direct your students to other retailers. Students using vouchers and/or getting reimbursement from a special program must prove that their books are listed as required in Chabot's virtual bookstore to receive their benefits. These students will not be able to get their textbooks if you do not use the AIP.

You may include a clarifying note on the adoption similar to "This listing is only for students using vouchers. Please see the syllabus for additional information on the required text."

A: Check out the Common Errors section under the Getting Started tab of the Book Adoption Guide.

Please contact us if:

  • You are experiencing an error that is not listed.
  • The solutions provided did not work for you. Please include a detailed description of the issue and what you've tried so far (screenshots help but aren't required).
  • You do not have access to Tools for Teaching (where the Book Adoption Guide is housed).

A: The Book Adoption Guide is housed in Tools for Teaching, a Canvas resource. Please email Instructional Technology if you need access.

A: First, verify that you have entered the ISBN correctly. If you have verified and the book could not be found in our database, you may request the book be added.
  1. Click on the magnifying glass next to the Search by ISBN or Keyword text box (it is only clickable once you have entered search terms).
  2. Select To add this title, click here.
  3. Enter the details and then click on Add Title.

B&N will contact you with questions if necessary.

screenshot of the magnifying glass option

screenshot of the To Add This Title link

screenshot of the Add New Text menu

A: Most online merchants use this type of "service." Barnes & Noble calls them Grade Builders (see below).

Our Student FAQs page reiterates that these items are not suggested by instructors. We encourage students to click on No Thanks, Continue to Checkout.

screenshot of the Grade Builders option

Please consider reminding students that these add-ons are not necessary to their success in the course.

A: We ask all faculty to use the AIP each semester to 1) reduce student confusion when they see a course missing from the online bookstore, and 2) eliminate reminders from senior admins and Deans when generating reports of faculty who haven't yet completed the process.

To indicate no materials used, complete the following steps.

    1. Log in to the AIP.
    2. Next to your course(s), click on I'm not using any materials for this class.
    3. Ignore the OER question (no materials means no materials, including OER).
    4. Click on Submit Adoption.

A: Note that lab manuals with content 100% created by Chabot faculty do not need copyright licenses. If your text includes excerpts from other publications, diagrams or graphs that you did not create, etc., please obtain a copyright review before sharing with students.

If your material needs copyright review, please send to Xanedu before November 11, 2023 for spring course adoptions. After review and any remediation, Xanedu will send the file back to you for final review. You can then send to Minuteman Press (see details in the question below).

Questions? Contact Christina Zinkel (She/Her), XanEdu Account Manager:

A: Chabot College has opened a $10,000 PO with Xanadu for copyright licenses and a $25,000 PO with Minuteman Press for printing. Open POs are located in Tools for Teaching > Book Adoption Guide > Manuals & Readers tab.

The plan for the next few semesters is for the college to continue funding lab manuals as part of Zero Textbook Cost and Low Textbook Cost programs and our commitment to removing financial barriers in support of student equity and success.

If your material has already been copyright reviewed and has not changed, or is 100% created by you, the file can be uploaded directly without additional copyright review. 

  • Submit items to the Minuteman Press website using the “Send Files” button at the top right of the website. Include the following:
    • Your Name
    • Company or Business Name
    • Email Address
    • Phone Number
    • Your Project's Details
  • Select the "Browse" button at the bottom of the Send File menu, and then select the file to be uploaded.
  • Then, in the AIP, submit "Materials Available from Instructor" or "Materials Available in Canvas" in the AIP. Either option is the only way so students see in the virtual bookstore that there are required materials for your course. This will also raise our book adoption rate so no one has to follow up with you. You will find instructions under OER, ZTC, and Supply Lists in the Book Adoption Guide.

Orders will be delivered to Academic Services, Room 210, Attention Cheree Manicki, within 3 business days for students to pick up free of charge. Additional instructions for delivery may be indicated in the “Your Project’s Details” in the online information intake form.

If the material needs copyright review, please send to Xanedu before November 11, 2023 for spring course adoptions. After review and any remediation, Xanedu will send the file back to you for final review. You can then send to Minuteman Press (see details in the question below).

Questions? Contact Christina Zinkel (She/Her), XanEdu Account Manager:

Questions? Please reach out to your Dean or VP Kritscher for assistance. 

A: There can be a 48-72 hour delay between your adopting a book in the portal and it being listed on the student bookstore.

Note: Texts that are on order do not appear on the virtual bookstore. It may take 2-4 weeks for this to happen, so please submit adoptions before the deadline to allow enough time for Barnes & Noble to stock your book(s).

A: We encourage you to use the Notes field which is accessible if you use the "I would like to be guided through the adoption process" option in the AIP.

By providing clarity in the Notes field, you will also establish teacher presence and help to develop student confidence even before the semester begins.

Do you have a question that isn't answered above? Check out the AIP Guide in Tools for Teaching

 


Program Directors & Classified Professionals FAQs

A: Ordering a text means placing an order to rent or buy a text and involves payment and shipping.

On the other hand, adopting texts is what instructors do to indicate which texts are required or recommended for use in their class. 

A: This four-minute video has everything you need to know.

If you are unable to view it here, please access the video (and more) in the Book Adoption Guide in Canvas. All senior admins were sent an invite to access Tools for Teaching (where the guide is housed).

A: Bulk program/cohort orders will be ready to be placed after August 1, 2023.

Visit the Book Adoption Guide for the latest information received from VP Kritscher, including:

  • Voucher Program Configuration Instructions
  • Chabot College Voucher Program Configuration
  • Chabot Voucher Template

Please contact Kara Cahill at Barnes & Noble with any questions. 

A: This four-minute video provides a walkthrough of the process.

Please note that it contains verbiage like "Student Financial Aid" instead of Grant/Voucher and "Student ID" instead of "Student W#."

A: Check out the Common Errors section under the Getting Started tab of the Book Adoption Guide.

Please contact us if:

  • You are experiencing an error that is not listed.
  • The solutions provided did not work for you. Please include a detailed description of the issue and what you've tried so far (screenshots help but aren't required).
  • You do not have access to Tools for Teaching (where the Book Adoption Guide is housed).

 


Chabot Bookstore support