Service Area Outcomes (SAO)
SAO Assessment Policies
SAO Policies
The learning outcomes for programs in service areas are called Service Area Outcomes (SAOs). Examples of Service Areas include: Library, Learning Connection, Reprographics, and Veteran Resource Center and more. The OAC and the Office of Academic Services approved the following policies for service areas:
- A minimum of two Service Area Outcomes are required by each Service Area.
- Service Area Outcomes should be assessed at least once every 5 years
- Service Area Outcomes and Assessment results must be publicized in an accessible location (such as the Course Catalog, Program Review App or the Service Area’s websites).
Revised 3/2021
SAO Current Outcomes
SAO Reports
- SAO Assessment Completion Report 2018-2028
- SAO 2022 Assessment Updates
- Program reviews for service areas
Tutorials
SAO Resources
- Service Area Outcome (SAO) Training Recording - August 5, 2021 (Outdated)
- SAO PowerPoint Presentation