Service Area Outcomes (SAO)

The learning outcomes for programs in service areas are called Service Area Outcomes (SAOs). Examples of Service Areas include: Library, Learning Connection, Reprographics, and Veteran Resource Center and more. The OAC and the Office of Academic Services approved the following policies for service areas:

1. A minimum of two Service Area Outcomes are required by each Service Area.
2. Service Area Outcomes should be assessed at least once every 5 years
3. Service Area Outcomes and Assessment results must be publicized in an accessible location (such as the Course Catalog, Program Review App or the Service Area’s websites).

Revised 3/2021, 6/2025