Financial Aid - BankMobile Disbursements
Choose How to Receive Your Chabot Refund
Chabot College uses BankMobile Disbursements to deliver refunds to students.
A refund may be created when financial aid or another payment is more than the eligible charges on your student account. Selecting a refund delivery method does not mean that you are eligible for a refund or that Chabot has issued one.
To check the status of a possible financial aid refund, contact the Chabot Financial Aid Office. The office can review your financial aid file, outstanding requirements, and disbursement status. Refund eligibility and amounts must be confirmed after your student account is reviewed.
Important Update
Personal Codes and green mailers are no longer used.
Go directly to RefundSelection.com and follow the identity-verification instructions.
Before You Start
RefundSelection.com will ask you to enter information that matches the student record Chabot College provided to BankMobile.
Have the following ready:
- Your Chabot student identification number, also called your W number
- The email address you provided on your (FAFSA) .
- A mobile phone that can receive text messages
- Your current legal name and date of birth
- Your current mailing address
- Your bank routing and account numbers if you want your refund deposited into an existing checking or savings account
Check your student information
Make sure the information in your Chabot student record is current and correct. BankMobile uses information provided by Chabot College to help verify your identity.
If your name, date of birth, mobile phone number, email address, or mailing address is missing, incorrect, or outdated, BankMobile may require additional identity verification before you can select a refund delivery method.
You may be asked to provide:
- An unexpired government-issued photo identification document, such as a state identification card, driver’s license, or passport
- A selfie to compare with your identification document
- Additional information needed to complete BankMobile’s identity and fraud checks
Select Your Refund Delivery Method
Visit RefundSelection.com to begin or update your refund selection.
You do not need a Personal Code.
Go to RefundSelection.com
Enter the information exactly as it appears in Chabot College's student records.
- School name: Begin typing Chabot College, then select it from the search results.
- Student ID number: Enter your complete W number. The capital W is required. Do not enter spaces or dashes.
- Example:
W12345678 - School email address: Enter the email address you provided on your Free Application for Federal Student Aid (FAFSA) .
BankMobile will ask you to confirm a mobile phone number. If the number is correct, BankMobile will send a one-time passcode by text message.
Enter the passcode to continue.
Review the available delivery methods and select the one that works best for you.
Selecting a method does not guarantee that Chabot will issue a refund.
If your phone number is missing or incorrect
BankMobile may require additional identity verification. This may include an unexpired
government-issued identification document, a selfie, and fraud checks.
Submit identification only through BankMobile's secure verification process. Do not email identification documents or selfies to Chabot College.
Refund Delivery Options
Review each option before making your selection. Opening a BankMobile Checking Account is not required.
You may have your refund deposited into an existing checking or savings account.
You will need your bank routing number and account number. Verify both numbers before submitting them.
After BankMobile receives the refund from Chabot, BankMobile generally transfers the money to the receiving bank on the same business day.
The receiving bank typically takes one to two business days to credit the account. Processing time depends on the receiving bank.
You may choose to apply for an optional BankMobile Checking Account, subject to identity verification.
After BankMobile receives the refund from Chabot, funds are generally deposited into the account on the same business day.
Fees may apply. Review the current fee schedule and account terms before opening the account.
Opening this account is optional and does not affect your financial aid eligibility.
If you do not have a mobile phone or cannot receive a one-time passcode, paper check may be your only refund delivery option.
BankMobile will mail the check to the most recent address provided through Chabot's student records. Keep your mailing address current.
After BankMobile receives the refund and mails the check, delivery generally takes five to seven business days. Mailing time may vary.
Problems With Your Mobile Phone Number
Whenever possible, use a unique mobile number that is not connected with another student's BankMobile profile.
A number connected with multiple student profiles may trigger a BankMobile security review. Contact BankMobile if your access is restricted.
When Will I Receive My Refund?
Selecting a refund method does not mean that a refund has been approved or issued.
Before a refund can be sent:
- Chabot must review your financial aid file and eligibility.
- Eligible funds must be applied to your student account.
- Chabot must determine whether a credit balance or refund is due.
- Chabot must send the authorized refund to BankMobile.
- BankMobile delivers the refund based on your selected or assigned delivery method.
Estimated Refund Timeline
After Chabot disburses your financial aid, allow approximately five business days for Chabot to process the refund and send it to BankMobile.
After BankMobile receives the refund, additional delivery time depends on the refund method you selected:
- Existing bank account: The receiving bank typically credits the account within one to two business days.
- BankMobile Checking Account: Funds are generally available the same business day.
- Paper check: Delivery generally takes five to seven business days after the check is mailed.
These are estimated processing and delivery times. Weekends and holidays are not business days. The timeframes do not guarantee that a refund will be issued or received by a specific date.
Who Should I Contact?
Contact BankMobile for help with:
- RefundSelection.com login problems
- One-time passcode problems
- Mobile-phone verification
- Identity verification
- Uploading identification or a selfie
- A restricted or potentially compromised profile
- Changing your refund delivery method
- Paper-check mailing or delivery status
- BankMobile account or debit-card questions
- Lost or Stolen Card
- Expired or Damaged Card
- Questions from transfer students
Contact Chabot Financial Aid for help with:
- Financial aid eligibility questions
- Missing financial aid requirements
- Financial aid award questions
- Chabot disbursement status
- The Chabot disbursement and refund schedule
- Whether Chabot sent a refund to BankMobile
Phone: 510-723-6748, option 6
Email: cc-financialaid@chabotcollege.edu
Send email from your secure Chabot Zonemail account. Include your full name, W number, and a clear description of your question.
Do not include passwords, identification documents, selfies, bank account numbers, or debit-card numbers in your email.
Transferring to Chabot From Another School That Uses BankMobile
If your previous college also used BankMobile Disbursements, contact the Chabot Financial Aid Office before starting the refund-selection process.
What You Need to Do
- Tell the Chabot Financial Aid Office that your previous school also used BankMobile.
- Provide a different email address that was not connected to your BankMobile profile at your previous school.
- Allow approximately 24 to 48 hours for Chabot and BankMobile to update your information.
- After that time, go to RefundSelection.com and begin the refund-selection process using the new email address you provided to Chabot.
Consumer and Institutional Information
The BankMobile Checking Account is optional. Review its current fees, features, limitations, and terms before opening the account.
Chabot College does not determine whether BankMobile approves an application for a BankMobile Checking Account.
- Review BankMobile Refund Choices
- Review BankMobile Fees Schedule
- Review BankMobile Terms and Conditions and Related Disclosures
- Review Chabot's Bankmobile Contract
- Review Due Diligence Attestation
Frequently Asked Questions
No. Personal Codes, shared secrets, Instant Personal Codes, On-Demand Personal Codes, and green mailers are no longer used.
Go directly to RefundSelection.com and follow the instructions to verify your information and select a refund delivery method.
Enter:
- School name: Chabot College
- Student ID number: Your complete Chabot W number, including the capital W
- School email address: The email address you provided on your Free Application for Federal Student Aid (FAFSA)
Enter your W number without spaces or dashes. Example: W12345678.
Use the email address you provided on your Free Application for Federal Student Aid (FAFSA).
Do not use your Chabot Zonemail address unless it is the same email address you entered on your FAFSA.
Check that you entered:
- Chabot College as the school
- Your complete W number with a capital W
- No spaces or dashes in your W number
- The email address you provided on your FAFSA
If your information is still not recognized, contact the Chabot Financial Aid Office before repeatedly trying different email addresses.
BankMobile uses your mobile phone number to send a one-time passcode and help verify your identity.
If the phone number Chabot provided is correct, confirm the number and enter the one-time passcode sent by text message.
Providing or confirming a phone number does not guarantee that identity verification will be completed.
You may enter your current mobile phone number during the BankMobile process.
BankMobile may require additional identity verification before accepting a new or corrected number. This may include:
- An unexpired government-issued identification document
- A selfie
- Fraud and identity checks
Submit documents only through BankMobile’s secure verification process. Do not email identification documents or selfies to Chabot College.
Whenever possible, use a unique mobile phone number that is not connected with another student’s BankMobile profile.
A number connected with multiple student profiles may trigger a BankMobile security review or restrict access to the profile. Contact BankMobile Customer Care if this happens.
Paper check may be your only available refund delivery method.
Make sure your mailing address in Chabot’s student records is current before a refund is issued.
No. Selecting a refund delivery method does not mean that you are eligible for financial aid, that a refund is due, or that Chabot has issued a refund.
To check the status of a possible financial aid refund, contact the Chabot Financial Aid Office. The office can review your financial aid file, outstanding requirements, and disbursement status.
After Chabot disburses your financial aid, allow approximately five business days for Chabot to process the refund and send it to BankMobile.
After BankMobile receives the refund, additional delivery time depends on your selected method:
- Existing bank account: The receiving bank typically credits the account within one to two business days.
- BankMobile Checking Account: Funds are generally available the same business day.
- Paper check: Delivery generally takes five to seven business days after the check is mailed.
These are estimated processing and delivery times. Weekends and holidays are not business days. The timeframes do not guarantee that a refund will be issued or received by a specific date.
No. Opening a BankMobile Checking Account is optional.
You may choose to have your refund deposited into an existing checking or savings account. Paper check may also apply in certain situations.
Review BankMobile’s current fees and account terms before opening an account.
Yes. Log in to RefundSelection.com to review or change your refund preference.
A new selection generally applies to future refunds. BankMobile may temporarily restrict changes when there is a potential identity or account-security concern.
Contact the Chabot Financial Aid Office before starting the Chabot refund-selection process.
You will need to:
- Tell the Financial Aid Office that your previous school also used BankMobile.
- Provide a unique email address that was not used with your previous school’s BankMobile profile.
- Allow approximately 24 to 48 hours for Chabot and BankMobile to update your information.
- Go to RefundSelection.com and begin the process using the new email address you provided to Chabot.
Do not begin the Chabot process using the email address connected to your previous school’s BankMobile profile.
When contacting Chabot Financial Aid, include your full name, Chabot W number, previous school’s name, and the new email address.
Follow the secure upload instructions provided by BankMobile.
Do not email identification documents, selfies, bank account numbers, debit card numbers, or passwords to Chabot College.
Contact BankMobile Customer Care if you cannot complete the verification process or need information about another available verification procedure.
Contact BankMobile Customer Care for:
- RefundSelection.com login problems
- One-time passcodes
- Mobile-phone verification
- Identity verification
- Restricted profiles
- Refund-preference changes
- Paper-check status
- BankMobile Checking Account or debit-card questions
BankMobile Customer Care: 1-877-327-9515
Contact Chabot Financial Aid for:
- Financial aid eligibility
- Missing requirements
- Award or disbursement questions
- Possible refund status
- Transfer setup from another BankMobile school
- Information not recognized at RefundSelection.com